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Bing Maps 3D and other programs don't run because hardware acceleration is turned off

idata
Employee
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I get this message, and many other applications, including PowerPoint presentation mode, etc... give me similar messages. This didn't use to happen on this machine. I unfortunately no longer have a reliable restore point. The graphics card drivers are up-to-date. I tried to reinstall Bing with the hope that it would correct the issue. I tried to change the graphics parameters in the Intel graphics control panel (Moving the acceleration slider to performance), with no effect. I reinstalled DirectX as well. The weird thing is that dxdiag gives different values for x86 and 64-bit, see below full info below?

1) x86

Video Accel:

 

Deinterlace Caps: n/a

 

D3D9 Overlay: n/a

 

DXVA-HD: n/a

 

DDraw Status: Disabled

 

D3D Status: Disabled

 

AGP Status: Not Available

2) 64-bit

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

 

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335D3D9 Overlay: Supported, etc...

 

DXVA-HD: Supported

 

DDraw Status: Enabled

 

D3D Status: Enabled

 

AGP Status: Enabled

Can you please help? I'd rather avoid having to reinstall Windows. Can you please help? Thanks in advance. Pascal

1) x86 dxdiag:

------------------

 

System Information

 

------------------

 

Time of this report: 8/9/2010, 14:27:00

 

Machine name: INTEGRIT-1825PT

 

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)

 

Language: English (Regional Setting: English)

 

System Manufacturer: Acer

 

System Model: Aspire 1825PTZ

 

BIOS: InsydeH2O Version V1.3118

 

Processor: Genuine Intel(R) CPU U4100 @ 1.30GHz (2 CPUs), ~1.3GHz

 

Memory: 3072MB RAM

 

Available OS Memory: 3002MB RAM

 

Page File: 3294MB used, 2709MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Sound Tab 2: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Mobile Intel(R) 4 Series Express Chipset Family

 

Manufacturer: Intel Corporation

 

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

 

DAC type: Internal

 

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_03001025&REV_07

 

Display Memory: 1309 MB

 

Dedicated Memory: 64 MB

 

Shared Memory: 1245 MB

 

Current Mode: 1366 x 768 (32 bit) (60Hz)

 

Monitor Name: Generic PnP Monitor

 

Monitor Model: unknown

 

Monitor Id: AUO205C

 

Native Mode: 1366 x 768(p) (60.034Hz)

 

Output Type: Internal

 

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

 

Driver File Version: 8.15.0010.2141 (English)

 

Driver Version: 8.15.10.2141

 

DDI Version: 10

 

Driver Model: WDDM 1.1

 

Driver Attributes: Final Retail

 

Driver Date/Size: 6/2/2010 09:43:12, 6537216 bytes

 

WHQL Logo'd: n/a

 

WHQL Date Stamp: n/a

 

Device Identifier: {D7B78E66-6902-11CF-C87B-0A23A7C2C535}

 

Vendor ID: 0x8086

 

Device ID: 0x2A42

 

SubSys ID: 0x03001025

 

Revision ID: 0x0007

 

Driver Strong Name: oem23.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.2141:pci\ven_8086&dev_2a42

 

Rank Of Driver: 00E62001

 

Video Accel:

 

Deinterlace Caps: n/a

 

D3D9 Overlay: n/a

 

DXVA-HD: n/a

 

DDraw Status: Disabled

 

D3D Status: Disabled

 

AGP Status: Not Available

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