Problem with Intel HD 4000 Graphic card driver with DVI display

[idata]

Hello,

I am trying to connect my dell monitor to my ultrabook using dvi-i cable.

The moment I connect the monitor goes blank, it doesnt go in stand-by or not-connected mode, but kinda just freezes.

Later when I tried to disable/enable the graphic card, it started working.

However, sometimes I need to disable/enable the intel HD graphic card more than 4 times to let the display transferred to my Dell monitor, its really annoying and I am not doing it anymore.

I am using windows 8 64-bit, 3rd gen corei5, intel hd 4000 with amd 7670 HD graphics.amd 7670,

I have downloaded the latest drivers for both the graphic cards, but nothing worked.

I have read somewhere that it is a genuine issue with intel drivers.

Is this problem already fixed or we still have to wait for a fix?

Also, how exactly disabling and enabling is fixing this issue? Does it set a flag somewhere in graphic card which transfer the display.

Thanks.

[Marcos_U_Intel · Accepted solution]

Hello,

The reason when you connect the monitor and it goes black is because you must use the graphics drivers provided by the system manufacturer since you are using switchable graphics from the Intel HD 4000 to the AMD 7670 graphics card.

You can contact your system manufacturer for drivers at the link below:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

Also for more information regarding switchable graphics please go to the following URL:

http://www.intel.com/support/graphics/sb/CS-031103.htm http://www.intel.com/support/graphics/sb/CS-031103.htm

Regards,

Michael

[idata]

Hello,

Thanks for the reply.

I reported my problem to HP. They provided me the drivers which I already tried.

Later, HP guy came to my place and suggested to replace the system board suspecting a hardware fault.

This was insane as its a brand new laptop, to confirm the hardware integrity I connected the laptop with a HDMI cable which worked perfectly, audio/video was transferred to HDMI TV.

I believe this issue is specific to DVI connection. HP doesnt have anything on this for me.

Dont you think it could be a bug in intel driver for 4000HD graphic card or windows 8?

[Marcos_U_Intel]

Hello,

If there is a bug in the driver the you will need to contact your system manufacturer since they may have altered the features, incorporated customizations, or made other changes in the drivers they provide for your computer.

Regards,

Michael