Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20629 Discussions

HDMI Port (G45 Chipset) incompatible with some TVs

idata
Employee
2,449 Views

Hello,

the issue I am facing is indeed very strange and I did already check quite a lot of things.

MOBO: DG45ID

TV: Panasonic 46" Plasma

The TV-set has 3 HDMI ports, 2 in the back and 1 on frontside. Connecting the PC to the front side port works (except HDCP) but both backside ports are not working at all. It's like if nothing would be connected at all. Connecting other devices like blue-ray player to the backside ports works fine as well. After checking physical things like using different cables, putting the surround system in between... etc. I let Panasonic exchange the MOBO of the TV-Set. Without any change. Using another Monitor (via DVI-converter) on the HDMI-Port works also fine. But no chance to connect the Panasonic to the Intel MOBO.

Of course I have the latest drivers and BIOS installed. OS is Vista SP1 x86.

Is there any way to get further info what is happening on the HDMI protocol? Why is HDCP not working with G45 chipset on the front side port but it is working on this port with other HDCP players?

I have really no plan anymore, please help....

Regards,

Stefan

0 Kudos
11 Replies
idata
Employee
1,051 Views

Hi there,

So far, i know these information below.

The HDMI* port supports standard, enhanced, or high-definition video, plus multichannel digital audio on a single cable. It is compatible with all ATSC and DVB HDTV standards and supports 8-channel digital audio. The HDMI port is compliant with the HDMI 1.3 specification.

Try to do this again:

Bios Update:

 

============

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=2931&DwnldID=17610&strOSs=38&OSFullName=OSIndependent&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=2931&DwnldID=17610&strOSs=38&OSFullName=OSIndependent&lang=eng

Drivers to be updated:

 

======================

 

Installed the chipset driver and graphics driver.

 

Website:

http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2931&OSFullName=All+Operating+Systems&lang=eng&strOSs=All&submit=Go%21 http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2931&OSFullName=All+Operating+Systems&lang=eng&strOSs=All&submit=Go%21

Refer to these website

 

======================

 

http://www.intel.com/support/graphics/sb/CS-029871.htm# whichmode http://www.intel.com/support/graphics/sb/CS-029871.htm# whichmode

 

http://www.hdmi.org/learningcenter/kb.aspx# 32 http://www.hdmi.org/learningcenter/kb.aspx# 32

Check the Specification of your TV Manufacturer for each HDMI specification (1.2/1.3)

Other than this, i dont have any suggestion.

Kind Regards,

 

Aryan.
0 Kudos
idata
Employee
1,051 Views

Hi Aryan,

I had the latest drivers and the latest Bios. I just saw that there are newer drivers for XP available but as I am using Vista...

The strange thing is that both sides are working with other communication partners but not together. From the behaviour in Vista I think we are already failing on the Monitor P'n'P detection. But when I connect the TV to DVI instead of HDMI then it works. Unfortunately I need the DVI port for another monitor.

The mainboard seems to be ok as well, because if I connect a normal pc monitor via HDMI-to-DVI converter, it also works.

Panasonic told me that they are one of the HDMI founders so they claim to be fully compliant... So is it an Intel-Issue?

Regards,

Stefan

0 Kudos
idata
Employee
1,051 Views

Hi Stefan,

The only to find out if the board HDMI works fine, try your system on another TV different make/model. Use different HDMI cable as well.

Let me know how it goes.

Kind Regards,

Aryan.

0 Kudos
idata
Employee
1,051 Views

Hi,

I could check the TV with a different source (NVIDIA graphic card) and there it works fine, so it seems to be a problem of the onboard Intel graphic chipset. That's bad, because having a HTPC that is not working with a TV is not too funny...

Thanks and best regards,

Stefan

0 Kudos
idata
Employee
1,051 Views

Hi there,

Nice to hear from you with some other interesting information.

I will suggest you to put these information here, so that someone else can see it as well. May be something can be done in the future.

Board Information:

AA Number:

Bios Version:

Cable Used to connect the system from the board to the TV:

Serial No of the cable:

TV Model:

Serial Number of the TV:

Software Firmware Version of the TV:

Graphics Driver Version:

Operating System:

Result when using the Onboard HDMI port:

Model of the Graphics Card Tested:

Serial Number for the card:

Result:

Thank you again for your information.

Regards,

Aryan.

0 Kudos
idata
Employee
1,051 Views

Hello,

I have the same problem,

TV : SONY KDL-26M4000 Bravia both backside ports are not working at all, It don't has frontside port.

Using another TV AOC L19W831 to the backside ports works fine as well.

Any suggestions what I might do to fix this problem?

Regards,

javiers

0 Kudos
idata
Employee
1,051 Views

Hello,

after doing further investigation, the only available solution: don't use the Intel Chipset. I changed to a competitive one and everything works fine immediately. It's just strange that Intel simply doesn't care.

Regards,

S.

0 Kudos
idata
Employee
1,051 Views

Board DG45ID has a lot of problems: bios, hdmi, and audio too. It's disappointment.

Look at:

/thread/3372 http://communities.intel.com/thread/3372

/message/12557 http://communities.intel.com/message/12557

/message/21286 http://communities.intel.com/message/21286

/message/22682 http://communities.intel.com/message/22682

/message/22733 http://communities.intel.com/message/22733

0 Kudos
idata
Employee
1,051 Views

i am just curious !

is this problem solves yes or no ?

seems like a bad chipset as a whole reading this , since i got the same issue on a totally diffrent mobo with this chipset !

/message/102477# 102477 http://communities.intel.com/message/102477# 102477

idata
Employee
1,051 Views

The solution was to turn HDMI from the mother board off and buy a graphic card! To be honest I already spent too much time with this issue...

0 Kudos
idata
Employee
1,051 Views

I m using DG45ID Board . (without any graphic card)

I hav HDMI to VGA converter

I want dual display

so i hav connected my first LCD with DVI connector & second LCD with HDMI connector (HDMI to VGA converter connector)

but i hav no display on second LCD

Although it was mentioned in DG45ID doc tht

• Intel G45 Express Chipset with Intel® Graphics Media Accelerator X4500 (Intel® GMA X4500HD)• One PCI Express* 2.0 x16 connector supporting PCI Express graphics add-in cards• High-Definition Multimedia Interface* (HDMI*) output• Support for dual independent displays via the HDMI/DVI-I ports

Can any one tell me how can i hav dual display without using any graphic card

thnx

0 Kudos
Reply