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Intel HD4600 Problem with resolution in Windows 10

GRapi
Beginner
2,346 Views

Got a Toshiba Sattelite laptop with an Intel HD4600 integrated graphics card. Got a Dell U2711 on HDMI, worked like a charm in Windows 8/8.1. Need 2560x1440 resolution for the monitor, used PowerStrip to force the resolution in Windows 8, worked perfectly. Just upgraded to Windows 10, I can't get it to work with 2560x1440.

Any thoughts?

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7 Replies
MBara6
New Contributor I
643 Views

don't waste your time no one will answer you from "intel" ..

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GRapi
Beginner
643 Views

Anyone else though? Really need help on this one.

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MBara6
New Contributor I
643 Views

i too have a problem with this graphic card on windows 10 .. but have you tried download the new driver?

https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit Intel® Download Center

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GRapi
Beginner
643 Views
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MBara6
New Contributor I
643 Views

ok then wait until someone of intel support team help you..

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GRapi
Beginner
643 Views
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Kevin_M_Intel
Employee
643 Views

Hello All,

We are sorry for the delay on the support.

Here are some troubleshooting steps I want you to try:

  1. Make sure the BIOS of your computer is completely updated. If not, you should consider updating it.
  2. Download and install the latest graphics driver from our side. Here is the download link:

https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit

  1. Run all windows updates.
  2. As much as possible, try to get the latest firmware for the monitor.

If issue persist, please provide me with the exact monitor model (for those who haven't done it) and attach here the following system reports:

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

Kevin M

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