Processors
Intel® Processors, Tools, and Utilities
14400 Discussions

4th gen 4770k CPU - Faulty memory controller

idata
Employee
1,921 Views

Hi guys,

I want to share with you my BAD experience with 4th gen 4770k CPU from Intel.

 

I'm an IT technician and I work with Intel products from about 5 years without any issue.

 

Unfortunatly, the previous month our company bought a 4770k CPU for an enthusiast build, the CPU for 2 weeks worked without issues then boot with only 1 memory stick inserted.

 

Any try to boot with 2 or plus memory sticks will result in a NO-POST (even tried with various motherboards).

I've contacted the support team and they opened for a Standard Replacement, then I've sent the damaged product.

Today I've been contacted by a support EMEA representative and he told me the CPU has been COUNTERFEITED!!!!

With surprise, I've asked what type of counterfeiting my CPU have but he cannot told me anything more.

 

I'm very disappointed and I hope to resolve this strange issue.
0 Kudos
4 Replies
Silvia_L_Intel1
Employee
531 Views

Hello ITm4x,

I would really appreciate if you can send me a private message providing me your service ticket number.

I will try to get additional information.

Regards.

idata
Employee
531 Views

Thanks Sylvia, I've sent to you a PM.

0 Kudos
Silvia_L_Intel1
Employee
531 Views
0 Kudos
idata
Employee
531 Views

Meanwhile, the CPU has been returned in this status... DECLARED AS PHYSICALLY DAMAGED!!

[img]https://www.dropbox.com/s/v3zfc929m96t7ki/20130822_211238.jpg Dropbox - 20130822_211238.jpg[img]

I'm very disappointed...

0 Kudos
Reply