Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20597 Discussions

Display driver stopped responding and has recovered- PLS HELP

NElsa
Beginner
‎03-29-2016 04:18 AM
3,178 Views

Hi,

i am getting the error quite frequently and my screen goes black. Today i got this error continuously for about 5 mins- error, black screen, error, black screen etc.

''display driver intel hd graphics drivers for windows 8(R) stopped responding and has successfully recovered.

this is so annoying.

in my device manager everythings seems to be fine.

attached is my dxbiag.

how can i fix it?

DxDiag 64.txt.zip
0 Kudos

Link Copied

17 Replies
idata
Employee
‎03-30-2016 10:13 AM
1,140 Views

In order to isolate this issue, please be sure to fill out this information as complete as possible.

 

 

http://https://communities.intel.com/thread/77761?start=0&tstart=0 http://https://communities.intel.com/thread/77761?start=0&tstart=0

 

 

Allan.
0 Kudos
Copy link
NElsa
Beginner
‎04-07-2016 06:14 AM
1,140 Views
In response to idata

hi,

the link doesnt work.

can u pls resend or is there another way?

In response to idata
0 Kudos
Copy link
idata
Employee
‎04-08-2016 08:31 AM
1,140 Views
In response to NElsa

Please try this link:

 

/thread/77761?start=0&tstart=0 https://communities.intel.com/thread/77761?start=0&tstart=0

 

 

It is currently working.

 

 

Allan.
In response to NElsa
0 Kudos
Copy link
idata
Employee
‎04-14-2016 11:48 AM
1,140 Views
In response to NElsa

Were you able to fill out the sticky form?

 

 

Just try this link to get the sticky /thread/77761?start=0&tstart=0 https://communities.intel.com/thread/77761?start=0&tstart=0
In response to NElsa
0 Kudos
Copy link
NElsa
Beginner
‎04-18-2016 12:09 AM
1,140 Views
In response to NElsa

hi Allan,

where can i attached the form together with the other info needed?

thanks.

In response to NElsa
0 Kudos
Copy link
idata
Employee
‎04-19-2016 08:47 AM
1,140 Views
In response to NElsa

Just copy and paste the form to the thread and fill out the information.

 

 

Allan.
In response to NElsa
0 Kudos
Copy link
NElsa
Beginner
‎04-20-2016 06:43 AM
1,140 Views
In response to NElsa

Category Questions Answers (N/A if not applicable)

Provide a detailed description of

the issue

Description

''display driver intel hd graphics drivers for windows 8(R) stopped responding and has successfully recovered.

Does it fail every single time, or

only sometimes?

If you can offer a % rate please

do.

Sometimes but last time the problem went on continuesly for about 5 mins showing black screen and erro

Hardware (HW)

Brand and Model of the system. Intel R HD Graphics 520

Hybrid or switchable graphics

system?

ie Does it have AMD or NV

graphics too? have no idea

Make and model of any Displays

that are used to see the issue(see

note2 below).

LFP = Local Flat Panel (Laptop

panel)

Attached

1

Default level information for reporting...

Software (SW)

Configurations

EFP = External Flat Panel

(Monitor you plug in)

How much memory [RAM] in the

system (see note2 below). 8GB

Provide any other hardware

needed to replicate the issue.

ie: Cables&brand, cable type [vga,

hdmi, DP, etc], dock, dongles/

adapters, etc

Hardware Stepping (see note1

below). Attached

Operating System version (see

note2 below). Windows 7 professional

VBIOS (video BIOS) version. This

can be found in "information page"

of CUI (right click on Desktop and

select "Graphics Properties". 1033.0

Graphics Driver version; for both

integrated Intel and 3rd party

vendors (see note2 below).

Attached

SW or Apps version used to

replicate the issue.

Single display, clone, or extended

(see note2 below). Attached

Display resolution & refresh rate

setting of each display (see note2

below). Attached

AC or DC mode, i.e. is power cable

plugged in or not? Both

How to repro Please provide steps to replicate

the issue. These steps are very

crucial to finding the root cause

and fix.

A screenshot to illustrate the

issue is a huge plus. A video of the

failure is even better! Attach to the

post or provide the YouTube link. there are no steps to replicate teh error. as im using my laptop i just get the error

In response to NElsa
0 Kudos
Copy link
NElsa
Beginner
‎04-20-2016 06:44 AM
1,140 Views
In response to NElsa

------------------

System Information

------------------

Time of this report: 4/18/2016, 09:55:38

Machine name: NELLI-HP

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160211-0600)

Language: Greek (Regional Setting: Greek)

System Manufacturer: HP

System Model: HP ProBook 440 G3

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.3GHz

Memory: 8192MB RAM

Available OS Memory: 8090MB RAM

Page File: 5648MB used, 10528MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 520

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_8100103C&REV_07

Display Memory: 1824 MB

Dedicated Memory: 192 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO1B3D

Native Mode: 1920 x 1080(p) (60.056Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0015.4279 (English)

Driver Version: 10.18.15.4279

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 9/9/2015 15:33:26, 35975320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-5A56-11CF-3B63-0FA1BAC2C735}

Vendor ID: 0x8086

Device ID: 0x1916

SubSys ID: 0x8100103C

Revision ID: 0x0007

Driver Strong Name: oem50.inf:IntelGfx.NTamd64.6.1:iSKLD_w7:10.18.15.4279:pci\ven_8086&dev_1916&subsys_8100103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75D...

In response to NElsa
0 Kudos
Copy link
NElsa
Beginner
‎04-20-2016 06:45 AM
1,140 Views
In response to NElsa

HARWARE IDS:

PCI\VEN_8086&SUBSYS_8100103C&REV_07

In response to NElsa
0 Kudos
Copy link
NElsa
Beginner
‎04-20-2016 06:46 AM
1,140 Views
In response to NElsa

Cannot add the file: DispDiag-Intel-Issue.dat

In response to NElsa
0 Kudos
Copy link
idata
Employee
‎04-27-2016 12:37 PM
1,140 Views
In response to NElsa

At this stage, I understand Intel is currently working on new drivers that may address this issue.

 

 

Please keep on checking our download center site for future drivers.

 

 

Allan.
In response to NElsa
0 Kudos
Copy link
idata
Employee
‎05-19-2016 12:35 PM
1,140 Views
In response to NElsa

Were you able to install driver version 4444?

 

 

Allan.
In response to NElsa
0 Kudos
Copy link
NElsa
Beginner
‎05-20-2016 03:33 AM
1,140 Views
In response to NElsa

hi,

i will try installing this and see if it works. but i will update to windows 10 before that. if problem persists i will let uknow. thanks.

In response to NElsa
0 Kudos
Copy link
idata
Employee
‎05-23-2016 08:51 AM
1,140 Views
In response to NElsa

Thank you, please le me know any outcome.

 

 

Allan.
In response to NElsa
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.