Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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intel graphic drive update failed during installation

jhenn5
Beginner
1,351 Views

this is our old family computer it has been in my garage for a while and I hooked it back up and put windows 10 on it but when I tried to play runescape it said my graphic driver was 1185 days old so I tried to update it and during the installation it failed

I attached the log file in case u need it

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idata
Employee
446 Views

Hello JJ,

 

 

In order to further assist you with your inquiry, we need to get the configuration information of the PC that you are using.

 

 

So, please install the SSU tool (System Support Utility), so I can get that information.

 

 

You will be able to download it on the following link:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Once you do that, the tool will allow you to save the information as a file, so, once you save it, please attach it to this thread so we can check it.

 

 

Alberto

 

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idata
Employee
446 Views

Hello JJ:

 

 

I was reviewing your thread related to the Intel® graphic driver update failed during installation.

 

 

I just wanted to confirm if you saw the post on the thread where I am requesting some information to further assist you.

 

 

Also, I wanted to verify if the problem still persists or if by any chance it got fixed.

 

 

Please let me know the resolution.

 

 

Alberto

 

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