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Two Intel desktops, one "igfx was restored" problem. Can we say that both of cpus just broken itself?

ЮСмут
Beginner
1,506 Views

First of all, Hello to everyone who is here! My name is Yuri and I wan't to discuss the problem I met. I have two desktop computers, both running with Intel (r) cpus, windows 10586 with last updates and their integrated intel hd series adapters. First one is Haswell refresh, 4690k and this week I built a Skylake one, with G4500. I tried everything. Just litterally, tons of drivers, beta and non-beta, updating mb bios, different mb bios settings for igpu part, like dvmt memory and other settings. Haswell computer's adapter won't letting me to enable CMAA. Any game starting to freeze, then unfreeze. Again freeze, then unfreeze. And then it's just completely frozen until I end it's process manually in taskmgr. Skylake's one is okay with CMAA but won't letting me to enable any MSAA level in any game. At first, things going up just like with haswell, but sometimes in the end I'm recieving a BSOD with video_scheduler_internal_error. So, question is, in unsolutionable situation like this, can we say that both cpu's I bought just broken inside itself? May I go to the shop and ask for replace?

Edit reason: grammar.

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5 Replies
Alberto_Sykes
Employee
611 Views

Hello Yuri,

To fix the problem with the "igfx was restored" we have a driver that you need to install to resolve that problem, let me give you the link:

https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88350 https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88350

Also, you mention a Haswell computer's adapter, what kind of adapter is that, do you have the model?

Could you please provide the following information about the PC that you are using so we can verify the specifications on it?

Please fill the information on the chart:

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):<tr style="border: 0px; font-weight: inherit; font-st...

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ЮСмут
Beginner
611 Views

Provide a detailed description of the issue. - Can't use CMAA which built in intel hd graphics control panel application, getting ''igfx was recovered''

Please place an X to the right of the option showing how often you see this issue using specific steps. - Always (100%)

Brand and Model of the system. - Custom PC, Gigabyte Z97M-DS3H, Intel Core i5-4690k.

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too? - No, just Intel HD Graphics 4600.

Make and model of any Displays that are used to see the issue - external monitor, model ViewSonic VA925-LED.

How much memory [RAM] in the system - 16GB DDR3 1600 Mhz.

Provide any other hardware needed to replicate the issue. - Nothing special is needed.

Hardware Stepping - CPU Stepping? Stepping 3, Revision C0.

Operating System version - Windows 10 Pro, 64, 1511. (10586.420)

VBIOS (video BIOS) version. - 2179 PC 14.34 10/07/2013 10:03:35.

Graphics Driver version - Currently I use newest one, 20.19.15.4463.

Single display, clone, or extended - Single display.

AC or DC mode - It's desktop, power cable is plugged.

Please provide steps to replicate the issue:

1. Go to Intel HD Graphics Control Panel.

2. Press "3D" button.

3. Enable CMAA (any option).

4. Run any game.

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idata
Employee
611 Views

Hello Yuri:

 

 

Thank you very much for that information.

 

 

You can always try the following drivers for your Intel® i5-4690K processor, since you already try the latest one and the problem still persists, those other versions might work:

 

 

https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 4463

 

 

https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- 4424

 

 

https://downloadcenter.intel.com/download/25860/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- https://downloadcenter.intel.com/download/25860/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- 4380

 

 

https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- 4300

 

 

https://downloadcenter.intel.com/download/25308/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- https://downloadcenter.intel.com/download/25308/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- 4279

 

The following are the graphics drivers for the Intel® G4500 processor:

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 4463

https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88345 https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88345 4352

https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 4444

 

Also, in order for us to replicate the case, please use the following tool:

Enter on the search bar: run, and then enter to following command: dxdiag

You should be able to save the file, once you do that please attach it to this thread

Alberto

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idata
Employee
611 Views

Hello Yuri:

 

 

I just wanted to check if the information above was useful for you and if the problem related to the "igfx was restored" error message was resolved or if still persists?

 

 

Any questions, please let me know.

 

 

Alberto

 

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idata
Employee
611 Views

Hello Yuri,

I just wanted to verify if you saw the chart I submitted on this thread, the information we are asking for is in order for us to replicate the issue., to find out a proper solution for it.

Please let me know if you need further assistance or if the problem was resolved.

Alberto

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