Intel HD Graphics 2500 problems updating

[MPena]

Please help a non IT person. My computer is telling me there is a problem with the Intel Graphics Driver. It tells me it needs to be updated. I don't know what I need to update, so I asked the website to scan my computer to see what I have and update. It just tells me to go to the download center and pick my product, I DON'T KNOW WHAT I NEED TO UPDATE??? If I knew, I wouldn't have asked the computer to automatically do it for me. Can someone tell me what to do.

[Silvia_L_Intel1]

Hello Martha, welcome to the Intel communities and thanks a lot for posting your inquire.

The latest graphics driver available from the HD2500 is version 3621

If operating system is 32 bit based: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23884&lang=eng&ProdId=3711 Intel® Download Center

If operating system is 64 bit based: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3711 Intel® Download Center

Bear in mind that the drivers we provided are generic and some computer manufacturer does not allow the installation of this generic Intel video drives. However, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions: http://support.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer manufacturer graphics driver detected

If you need additional help on this, please contact our technical support team http://www.intel.com/p/en_US/support/contactsupport Contact Support

Regards,