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No longer able to run Windows Experience Index as of latest update

idata
Employee
‎03-26-2013 02:52 PM
1,148 Views

Hi I just updated my Intel HD 3000 Graphics Driver and my Windows Experience Index no longer functions, during the rating it now gives me an error saying that it is unable to computer media playback performance, this is extremely annoying as I would like to keep the assessment updated but this has now become impossible.

I have googled for about 4 hours on this and come to nothing, please help me.

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NICHOLAS_F_Intel
Employee
‎04-03-2013 01:48 PM
285 Views

Hi larz9220,

Can you verify that this is an issue with the driver? You will need to install the previous driver you were using (rollback) or simply download the previous version from the download center and install it. I want to make sure that this wasn't the result of a Windows* update or something else.

Thank you,

-Nic

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