HD Graphics 630 will not keep settings

[SCorn1]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

HD Graphics 630 always in "default" mode at boot

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Gigabyte Intel i5-7500 motherboard in Coolermaster Case.

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)<strong style="font-style: inherit; font-...

[idata]

Hello SNCorney,

I understand computer is not remembering dual display settings you are trying to use. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Please also attach the Intel Graphics Driver Report. This link will show you how to generate it http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Please run both reports with both monitors connected to the computer. To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred

[idata]

Hello SNCorney,

I was wondering if you still need assistance with your inquiry. If you need anything else just let me know. Regards,Fred

[PradeepNar_R_Intel]

This message was posted on behalf of Intel Corporation

Hello SNCorney,

You will need to apply the settings using the "Apply" Button. Please confirm if you applied the settings after saving the profile?

Thank you

[SCorn1]

Yes, I would have thought that too. However, the "Apply" button is not active when I change it from single to dual display. Only the "Save Profile" button is available.

[idata]

Hello SNCorney,

If possible attach the Intel® System Support Utility and the Intel® Graphics Driver Report so I can assist you better. Regards,Fred

[idata]

Hello SNCorney,

I was wondering if issue persists or not. If issue persists please attach the Intel® System Support Utility. Regards,Fred

[idata]

Hello SNCorney,

I was wondering if issue persists or not. If issue persists please attach the Intel® System Support Utility. Regards,Fred