Graphics Driver doesn't work well in Windows 10 Creators Update(15063.13)

[idata]

Description: I just update my Windows10 to 15063.13, but the Intel Graphics Driver (20.19.15.4624) doesn't work. I try to uninstall and reinstall many times, but also failed. I try to double click the icon of Intel Graphics Management or right click run as administrator, it always doesn't work. I use the NVIDIA's management and find that Intel HD 4600 created several vitual screens (there is a screenshot in attach) and I can't remove them. It always happened. This make me can't use my second display normally, the main screen was in vitual screen. The real and physic display just were extend screens.

HW/SW/Configurations: You can get more imformation in attach. It was made by Intel SSU

How to repro:

1. Install Windows10_15063.13

2. Open Hyper-V and some other Windows functions like IIS2 or FTP and so on.

3. Connect a second screen.

I close the Hyper-V and it goes well.

消息编辑者为：L F

[idata]

Hello youmingfl,

I understand that our graphics driver does not work properly when Hyper-V is enabled. Let me apologize for any inconvenience this issue may be causing to you. I would like you to try reinstalling the graphics driver on a different way. Since your computer comes with two video cards the drivers need to be installed in a specific order. Make sure Hyper-V is not open during the reinstall process. Please uninstall our Intel graphics driver first, but do not restart the computer yet. In order to uninstall our driver on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters>>Intel HD Graphics>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK. Please also uninstall nVidia driver. In Device Manager double click on Display Adapters>> NVIDIA Quadro K4100M >>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK, and then restart the computer. Install our Intel graphics driver first with the following steps. Download the graphics driver from this link https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip As soon as the driver has been downloaded install it using the steps that are on this YouTube video and then restart the computer https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY Once the computer has been restarted install nVidia driver from this link http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=214DV http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=214DV Now you can open Hyper-V and check if issue persists or not. Regards,Fred

[idata]

Hi, Fred,

I'm glad to receive a reply from you.But you may forget something about Windows10 that all drivers will be installed by itself, even it break my mind. I try to keep offline, but the drivers still be install.

[idata]

Hello youmingfl,

Please try reinstalling the drivers I provided in that specific order anyways, and let me know if the issue persists or not. Regards,Fred

[idata]

Thanks,Fred,

Good news and bad news. I have tried your solution, and now I can use my second display formally because the main screen is on my laptop's display now . But the vitual screens were still existed. I can not open Intel Graphics Management as well. Some software like Wallpaper Engine will get something wrong . So I hope the future driver can solve this problem completely .

[idata]

Hello youmingfl,

I am sorry to hear you are still having issues in the computer. I would like to gather even more information about the issue you are currently having. Would you please fill out the information that is in the following thread and post it here so we can further investigate the issue? /thread/77761 https://communities.intel.com/thread/77761 Regards,Fred

[idata]

Hi,Fred,

CategoryQuestionsAnswers (N/A if not applicable)DescriptionWhen I open Hyper-V, 4 vitual screens will be created by Intel graphics card,HD4600. Some software will get something wrong because of it.AlwaysAlways (100%):Often (51-99%):Sporadic (20-50%):Very Sporadic (<20%):</td>Hardware (HW)DELL PRECISION M6800switchable graphics systemit have NV graphics tooLaptop's screen,LG 29UM67LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)32GBProvide any other hardware needed to replicate the issue.DPHardware Stepping (see note1 below).Software (SW)Windows10_Pro_x64_15063.13(I use zh_CN)80.04.E8.00.1DGraphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).SW or Apps version used to replicate the issue.Configurationssee attachment beforesee attachment beforeAC input, Power cable is plugged inHow to reproJust update windows10 to creator edition(15063) a...

[idata]

Hello youmingfl,

Thanks for the additional information you sent to me. I will do more research about this issue. I will provide more information as soon as I have it available. Regards,Fred

[idata]

Hello youmingfl,

This behavior is currently under investigation. As soon as we have any information available it will be posted on this other Community thread /thread/110642 https://communities.intel.com/thread/110642 Regards,Fred

[idata]

This issue seems to be fairly common with latest driver update. Reverting to old drivers can help but in Windows CU this seems to cause even more scaling issues than before when using multiple monitors.

There is another thread here:

Hopefully this gets fixed soon. The scaling improvements in the newer drivers are long overdue.

[idata]

Hi,riksterinto,

I'm glad to receive your apply . I realized this problem wasn't a single example before. Because I had saw some complain about this in some Chinese form like Baidu Post bar. But I didn't know it happened so early until I read the article you suggested. I can see that they are still trying to resolve this problem so it may get fixed in future. But I hope it can arrive much soon.