igdimdum32.dll crash when running my software

[idata]

Hi,

I currently run a custom piece of software and on the new PC's I am being supplied they have win 10 64bit and the Intel HD 530 graphics driver.

When I run my software I get a software has stop responding message.

Windows event viewer shows the below..

I have the latest drivers .... - (21.20.16.4627)

Can anyone please help...

EVENT VIEWER INFO

Source

Summary

APPCRASH

Date

‎10/‎04/‎2017 13:12

Status

Report sent

Description

Stopped workingFaulting Application Path:

Problem signature

Problem Event Name: APPCRASHApplication Name: Application Version: 2.2.4.0Application Timestamp: 58a239baFault Module Name: igdumdim32.dllFault Module Version: 21.20.16.4627Fault Module Timestamp: 58c19fa7Exception Code: c0000094Exception Offset: 00087e42OS Version: 10.0.14393.2.0.0.256.48Locale ID: 2057

[idata]

Hello msaunders,

I understand the file igdimdum32.dll crashes when you open an application. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility If possible please provide the name of the custom piece of software you are trying to use. To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred

[idata]

Hi Fred,

Thanks for getting back to me.

Here is the file attached.

The software I am using is used on self service machines and runs either a video or displays an image on the home screen I belive this is what is causing the issue as the image will distort as well.

The software will only crash when I try and exit the application.

Look forward to your reply.

Matt

[idata]

Hello msaunders,

Thanks for the information you sent to me. I would like you to try updating some of the computer drivers in a specific order. Please install this driver, and then restart the computer http://pcsupport.lenovo.com/cr/en/products/DESKTOPS-AND-ALL-IN-ONES/THINKCENTRE-M-SERIES-DESKTOPS/THINKCENTRE-M700/10GT/10GT0059UK/downloads/DS120216 http://pcsupport.lenovo.com/cr/en/products/DESKTOPS-AND-ALL-IN-ONES/THINKCENTRE-M-SERIES-DESKTOPS/THINKCENTRE-M700/10GT/10GT0059UK/downloads/DS120216 Install this other driver, and then restart the computer one more time http://pcsupport.lenovo.com/cr/en/products/DESKTOPS-AND-ALL-IN-ONES/THINKCENTRE-M-SERIES-DESKTOPS/THINKCENTRE-M700/10GT/10GT0059UK/downloads/DS112736 http://pcsupport.lenovo.com/cr/en/products/DESKTOPS-AND-ALL-IN-ONES/THINKCENTRE-M-SERIES-DESKTOPS/THINKCENTRE-M700/10GT/10GT0059UK/downloads/DS112736 Download the graphics that is on this link https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip As soon as the driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters>>Intel HD Graphics>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there. Let me know if issue persists or not. Regards,Fred

[idata]

Hello msaunders,

I was wondering if you were able to install the drivers I provided. If you still need assistance just let me know. Regards,Fred