- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Built a new system and bios is crashing upon opening if i dont move the mouse within 3 seconds, and still crashes 10 seconds after. Have replaced the motherboard and have no other idea what the problem could be other than the cpu.
Specs:
CPU - i5 7500
Mb - msi b250m pro vdh
ram - corsair ddr4 2 x 4gb ram sticks 2666mhz
275gb ssd
gpu - rx480
power supply - 550w bronze corsair cx550m
will answer questions - have tried many things and would love suggestions :
I've updated to .a20 bios
upgraded bios and drivers on live updates 6
reinstalled windows
done my best to troubleshoot other parts and narrow it to mb or cpu and replaced mb so must be cpu issue?
help plz thanks
Link Copied
4 Replies
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello sourcream098,
Thank you for contacting Intel Communities:
Please try the following:
- Remove one stick of RAM.
- Remove SSD.
- Remove video card.
- Connect the monitor to the onboard video output.
- Turn on the system and try to get to the BIOS.
Please let me know how it goes.
Regards,
JC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi i have done as you instructed and all i get displayed is a grey screen (both ram sticks tried )
Thanks
Dan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello sourcream098,
Thank you for the information.
In this case, I would consider contacting support for any available warranty options.
https://sfederation.intel.com/federation/Init_Salesforce_ISVC.asp?RelayState=/supportrequest?lang=en-US Online Service Request
http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat Live Chat
I have also sent you a private message.
Regards,
JC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello sourcream098,
I was reviewing this thread and I wanted to know if you need further assistance.
If so, please don't hesitate in replying to this post.
Regards,
JC
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page