I recently made a return of an socket 1155 I5 processor, before anything else I made a online check if it has warranty, and yes it has up to Aug 2016. base on the Intel warranty it say's it was a BOX TYPE, and then I filled up a online ticket.
I made a call, the agent assisted me and made validations. And waited for 24hrs to have courier documents, next day it was pickup by the courier.
I was so surprise when it taking so long, upon checking on it the status was
'Received pending further analysis by Intel'.
I could not wait anymore and made a call, and the agent said it was rejected because it was not a box type. They said it was an OEM!!!!
Questions:
How come it was declared an OEM, when it fact it was a BOXED type base on INTEL warranty check?
How did I passed the call center agents approval? They even gave me a return ticket, how come it has no warranty at all?
