Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20493 Discussions

igfx Tray has stopped working

JNeil1
Beginner
2,489 Views

Hello,

I have had an ongoing problem for a month or so now.Every time I boot my laptop I receive error messages that igfx Tray has stopped working.

I have been searching high and low for a fix to this problem with no success.

The first error message gives this information:

Problem signature:

 

Problem Event Name: APPCRASH

 

Application Name: igfxTray.exe

 

Application Version: 6.15.10.3574

 

Application Timestamp: 535821b3

 

Fault Module Name: combase.dll

 

Fault Module Version: 6.3.9600.17415

 

Fault Module Timestamp: 545044f9

 

Exception Code: c0000005

 

Exception Offset: 00000000000394ca

 

OS Version: 6.3.9600.2.0.0.256.48

 

Locale ID: 2057

 

Additional Information 1: aea8

 

Additional Information 2: aea8a8267e5e6cdfc01edf288d1b6fdb

 

Additional Information 3: 13d3

 

Additional Information 4: 13d3a2376008e0be27ba97f1cee11d62

The second message gives this information:

igfxTray.exe - Application Error

The instruction at 0x5e7794ca referenced memory at 0xa9432570. The memory could not be read.

Click OK to terminate the program.

I have run the Intel Driver Update Utility several times with admin privileges which says it does not find any drivers.

I have also tried to manually install the correct graphics driver only to be told it is not compatible with my system.

My laptop details are:

Dell XPS 15 with Windows 8.1 Pro 64-bit

 

Intel Core i7-4712HQ CPU 2.30 GHz

 

16 gig RAM

NVIDIA GeForce GT 750M (with updated driver)

I would love to get this annoying problem solved so thank you to anyone who can give me some advice.

0 Kudos
3 Replies
Amy_C_Intel
Employee
974 Views

Hello Joel78,

I would recommend to install the latest version of the Graphics Driver from our site, please visit https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40], I would also recommend a manual installation of the driver. Here are the instructions for the http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*.

Regards,

Amy.

0 Kudos
JNeil1
Beginner
974 Views

Thank you for your reply Amy

I downloaded the 64-bit zip file from the link you gave me and followed the installation steps. When I try to update the driver it says:

 

Windows has determined the driver software for your device is up to date.

 

Intel(R) HD Graphics 4600

The current driver details:

 

Driver date - 24/04/2014

 

Driver version - 10.18.10.3574

Should I try uninstalling the current driver and installing the beta version that you provided?

0 Kudos
Amy_C_Intel
Employee
974 Views

Yes, try to do that. I have also found the following workaround please go ahead and check it http://www.experts-exchange.com/questions/28518422/IGFXtray-module-has-stopped-working.html http://www.experts-exchange.com/questions/28518422/IGFXtray-module-has-stopped-working.html.

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Regards.

0 Kudos
Reply