Poor OpenGL performance with 4653 driver

[MFost4]

I have an OpenGL Java application for my work (i.e. not publicly available) that started exhibiting intermittent poor performance, and I believe this behavior started with the 4653 driver. The developers of the application can't help a whole lot because they don't have an Intel graphics platform to test against. They mainly test against nVidia hardware. The only input they have been able to offer so far is that the application is "getting stuck in OpenGL calls". This was based on jstack output I sent them. This application has performed well on Intel hardware in the past. The most frustrating aspect of the issue is that sometimes the application will perform normally, but when it doesn't, it is unusable.

I am running on Windows 10 64-bit, Version 1703. I have followed the steps from the thread about Windows 10 Creators, where I uninstalled the driver and reinstalled it. At first this helped, and I thought the problem was fixed. That lasted for about a week, and then the poor performance started again. Reboots or even a complete power-off and restart do not seem to make any difference.

The machine is a Sony Vaio laptop, model SVF1521AGXB. The CPU is a Core i5-3337U, and the machine has 8 GB of RAM.

I know it's a long shot, but any suggestions would be appreciated!

Matt

[idata]

Hello wedgef5,

Thank you for contacting the Intel community. Did you download this driver from the Intel® website? Please bear in mind that this is a generic driver and you computer manufacturer can provide you with the proper driver for your system. Did you try installing the driver from your computer manufacturer?You might be able to get it here:https://esupport.sony.com/US/p/model-home.pl?mdl=SVF1521AGXB https://esupport.sony.com/US/p/model-home.pl?mdl=SVF1521AGXBNOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there. Best regards, Ivan U.

[MFost4]

Hello Ivan,

Thank you for your reply.

Yes, this is the Intel generic driver I am using. Sony is very slow to update their driver. Their latest is often 2-3 years old or more. I had been having other issues with this application (a couple of years ago), and I solved those issues by abandoning Sony's driver in favor of the generic driver. Currently, if I select Window 10 64-bit on Sony's support site, I see no video driver. There is one listed for Windows 7/8/8.1. I don't know if that is compatible with Windows 10 or not.

Matt

[idata]

In this case, you can try uninstalling the driver and then reinstall the driver manually, please https://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

You have a 3rd generation processor, please read the following note that you can also read here:https://downloadmirror.intel.com/26813/eng/releasenotes_153345.4653.pdf https://downloadmirror.intel.com/26813/eng/releasenotes_153345.4653.pdf NOTE: Microsoft Windows® 10 drivers for 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000 and 3rdGeneration Intel® Core™ Processors with Intel® HD Graphics 2500 will include support for Windows Display Driver Model (WDDM) 1.3. For reference, WDDM 1.3 features are available on Microsoft's Web site. This driver will not be digitally signed for Windows® 10, which means that it will not have been certified by Microsoft Windows Hardware Quality Labs (WHQL). Note that Windows® 10 may alert you with a message if a driver is not digitally signed, but you can continue the installation. The driver is being provided as-is with no Intel support for any graphics issues found. Intel advises upgrading to Intel approved Windows 10 products for the best user experience and support. If you did not have any problems with previous versions, I suggest you to roll back to that driver version.https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000 https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000 Regards, Ivan U.

[idata]

Hello wedgef5,

I would like to know if you need further assistance. If so, please do not hesitate in replying back.Regards,Xavier A.