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So i have a ProBook 6560b. I installed the drivers using the auto driver installer. Its a little bit laggier and sometimes has weird effects on the screen but its ok. For some reason games with low spects lag very much. When i go to dxdiag and the display tab theres a message on the bottom saying ''There is a problem with Intel(R) HD Graphics 3000 device. For more information, search for 'graphics device driver error code 43'' . Can you please help me?. My system stats are.
OS Name Microsoft Windows 10 Enterprise
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-610O5IS
System Manufacturer Hewlett-Packard
System Model HP ProBook 6560b
System Type x64-based PC
System SKU LY643ES# ABB
Processor Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68SCF Ver. F.04, 10-May-11
SMBIOS Version 2.6
Embedded Controller Version 151.65
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.502"
User Name DESKTOP-610O5IS\user
Time Zone GTB Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.91 GB
Available Physical Memory 4.84 GB
Total Virtual Memory 9.16 GB
Available Virtual Memory 6.08 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Device Guard Virtualization based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
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Code 43 is explained at https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows
Download drivers manually from https://support.hp.com/us-en/drivers/selfservice/hp-probook-6560b-notebook-pc/5045605 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
HD 3000 is not supported on Windows 10: https://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html Supported Operating Systems for Intel® Graphics Products
Your best choice is to roll back to OS that came with your system.
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What do you mean roll back to OS that came with my system?. How can i do that?.
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If your laptop didn't come with a recovery DVD, then go to https://support.hp.com/us-en/document/c02638587 HP Notebook PCs - Using System Recovery, Factory Reset and Minimized Image Recovery Options | HP® Customer Support
This link is for your convenience. I'm not responsible if you destroy any data.
If you are insure about anything, ask the https://h30434.www3.hp.com/ HP community for further advice.
Because there are several recovery options available, some of which automatically delete files and programs, HP recommends that, before you select any recovery option, you back up all important files. Once the recovery process begins deleting files there is no way to pause or stop the process.
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I didnt undertand that rollback you mentioned. What will it do?. And why should i do it?. ( Newb here sorry )
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Ok so. I have the cd to install windows 7 64bit. So i guess that will solve my issue right?.
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Bosup schrieb:
Ok so. I have the cd to install windows 7 64bit. So i guess that will solve my issue right?.
It should. Don't forget to back up your personal files to an external drive beforehand
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Ok so i will have the disc in about a week. I will keep update you when i get it. Thanks for your help
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