Processors
Intel® Processors, Tools, and Utilities
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Default i5-4690K fails frequency test

TIsak
Beginner
2,794 Views

I am trying to figure out why my Core 0 (4 total) runs at 100%, rest at around 10-20%. I installed and ran the Processor Diagnostic Tool and it failed the CPU frequency section.

I had my computer "tuned" in the BIO provided by Asus, from Default to Performance. Now i've returned everything back to default, ran test again and it still fails.

Anyone got any good advice? Is the core damaged, or is there something wrong in my setup?

Screenshot of one of the spikes http://puu.sh/mN7Mp/8911bf026b.png http://puu.sh/mN7Mp/8911bf026b.png. I have these issues while streaming, or then playing Terraria (no other game than Terraria, what i've noticed)

--- IPDT64 - Revision: 3.0.0.23.W.MP

--- IPDT64 - Start Time: 28.1.2016 20:55:07

--------------------------------------------------------------------

Processor 1

--------------------------------------------------------------------

Intel(R) spbc Module Test

Module Version: 1.0.7.64b.W

Start Time: Thu Jan 28 20:55:07 2016

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz

End Time: Thu Jan 28 20:55:07 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Thu Jan 28 20:55:08 2016

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Thu Jan 28 20:55:08 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Temperature Test

Module Version: 1.0.12.64b.W

Start Time: Thu Jan 28 20:55:08 2016

Test Result - PASS

Expected: Greater than 1 degrees below max

Received: 62 degrees below max

End Time: Thu Jan 28 20:55:08 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Brand String Test

Module Version: 1.0.12.64b.W

Start Time: Thu Jan 28 20:55:08 2016

Test Result - PASS

Expected String Parts: As Defined in BrandString_LocalConfig.xml

Detected: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz

End Time: Thu Jan 28 20:55:08 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Module - CPUFreq.exe did not create a results file.

--------------------------------------------------------------------

--- IPDT64 - Temperature Monitor Results

Temperature Monitor will begin when CPULoad Test starts

Temperature Monitor Stopped

--------------------------------------------------------------------

System Information

------------------

Processor Name: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz

Processor Information: Intel64 Family 6 Model 60 Stepping 3

Number of Physical Cores: 4

Number of Logical Cores: 4

Installed System Memory: 16 GB

Operating System: Microsoft Windows 7 Professional 64-bit

Graphics Information: NVIDIA GeForce GTX 750 Ti

System Product: Z97-P

System BIOS: 2104

System Serial Number: System Serial Number

--------------------------------------------------------------------

--- IPDT64 - End Time: 28.1.2016 20:55:08

--- IPDT64 - Result: Fail

--------------------------------------------------------------------

FAIL

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11 Replies
WSkow
Beginner
1,305 Views

I have simmilar issue with 6600k after updating Processor Diagnostic Tool to 3.0.0.23 on Windows 10

It seems it fails on getting System Serial Number.

System Information

------------------

Processor Name: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

Processor Information: Intel64 Family 6 Model 94 Stepping 3

Number of Physical Cores: 4

Number of Logical Cores: 4

Installed System Memory: 16 GB

Operating System: Microsoft Windows 10 Pro 64-bitowy

Graphics Information: Intel(R) HD Graphics 530

System Product: Z170A GAMING M3 (MS-7978)

System BIOS: A.30

System Serial Number: Default string

--------------------------------------------------------------------

--- IPDT64 - End Time: 29.01.2016 13:50:23

--- IPDT64 - Result: Fail

--------------------------------------------------------------------

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EstebanA_C_Intel
Employee
1,305 Views

Hello, Enimas:

I was checking the Terraria support page and they added what they called "Multicore Lighting" this was added in the patch 1.2.3 and it is a feature you can enable at the options menu, I would like you to check this option out and see the behavior of core 0.

Look for the feature added and make sure you have this or higher version of the patch: http://terraria.gamepedia.com/1.2.3 http://terraria.gamepedia.com/1.2.3

Also, make sure all cores are enabled a BIOS level.

Another options you can check is the power management for your CPU.

How to check this?

1. Access the power options in your computer, found in control panel.

2. Go to "Change advanced power settings" the window below should appear.

3. Look for Processor power management, as in screenshot below.

Additionally, you can reseat your CPU cooler to make sure it is properly installed. Re-applying thermal paste could also help.

CwaniAK, have you tried removing completely the i Intel® Processor Diagnostic Tool from your computer and the re-installing the tool? I think this could be an installation error.

I look forward to your outcome with this.

Regards,

Esteban C

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WSkow
Beginner
1,305 Views

It didn't help.

I have just noticed "Module - CPUFreq.exe did not create a results file." There is a thread about this already -

Here is a full raport:

--- IPDT64 - Revision: 3.0.0.23.W.MP

--- IPDT64 - Start Time: 01.02.2016 18:53:42

--------------------------------------------------------------------

Processor 1

--------------------------------------------------------------------

Intel(R) spbc Module Test

Module Version: 1.0.7.64b.W

Start Time: Mon Feb 01 18:53:42 2016

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

End Time: Mon Feb 01 18:53:42 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Mon Feb 01 18:53:42 2016

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Mon Feb 01 18:53:42 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Temperature Test

Module Version: 1.0.12.64b.W

Start Time: Mon Feb 01 18:53:42 2016

Test Result - PASS

Expected: Greater than 1 degrees below max

Received: 75 degrees below max

End Time: Mon Feb 01 18:53:42 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Brand String Test

Module Version: 1.0.12.64b.W

Start Time: Mon Feb 01 18:53:42 2016

Test Result - PASS

Expected String Parts: As Defined in BrandString_LocalConfig.xml

Detected: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

End Time: Mon Feb 01 18:53:42 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Module - CPUFreq.exe did not create a results file.

--------------------------------------------------------------------

--- IPDT64 - Temperature Monitor Results

Temperature Monitor will begin when CPULoad Test starts

Temperature Monitor Stopped

--------------------------------------------------------------------

System Information

------------------

Processor Name: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

Processor Information: Intel64 Family 6 Model 94 Stepping 3

Number of Physical Cores: 4

Number of Logical Cores: 4

Installed System Memory: 16 GB

Operating System: Microsoft Windows 10 Pro 64-bitowy

Graphics Information: Intel(R) HD Graphics 530

System Product: Z170A GAMING M3 (MS-7978)

System BIOS: A.30

System Serial Number: Default string

--------------------------------------------------------------------

--- IPDT64 - End Time: 01.02.2016 18:53:42

--- IPDT64 - Result: Fail

--------------------------------------------------------------------

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EstebanA_C_Intel
Employee
1,305 Views

Hello:

You can disable this test in the tool, please do it and run the test again to check if it can finish or encounters with any additional issue.

Have you tested with third party CPU health software?

This could be either a problem with the CPU or the tool.

I look forward to your reply.

Regards,

Esteban C

0 Kudos
TIsak
Beginner
1,305 Views

I changed the settings in Terraria to use quad core functions, no change.

I already checked those power settings from other topics i found, so they are according to the info you gave.

I also went in to the BIOs and found the core being on "synchronize all cores", removed it and put all 4 cores on "auto".

Now i managed to do a full computer virus scan (this has also overheated/crashed my core), and it went smoothly. Quite a few spikes up to 95%, some 100%, but didnt get bluescreen.

After the BIOs change Terraria still is at occasional 100% on Core 0. I will reinstall the core during the weekend, hoping its thermal paste issue. What other reasons can there be?

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WSkow
Beginner
1,305 Views

I have only tested it with previus version of PDT. And back then it has passed all the tests. Although it has decteced wrong cpu frequency - it showed 5.2Ghz. It seemed like it was multiplying wrong bus speed (133 instead of 100) that would explain why it have shown 5.2 (39*133) instead of 3.9 (39*100).

Now it also fails on PCH test: Error while retrieving SATA Device Information from OS

Here is a full report:

--- IPDT64 - Revision: 3.0.0.23.W.MP

--- IPDT64 - Start Time: 03.02.2016 00:18:26

--------------------------------------------------------------------

Processor 1

--------------------------------------------------------------------

Intel(R) spbc Module Test

Module Version: 1.0.7.64b.W

Start Time: Wed Feb 03 00:18:26 2016

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

End Time: Wed Feb 03 00:18:26 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Wed Feb 03 00:18:26 2016

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Wed Feb 03 00:18:26 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Temperature Test

Module Version: 1.0.12.64b.W

Start Time: Wed Feb 03 00:18:26 2016

Test Result - PASS

Expected: Greater than 1 degrees below max

Received: 78 degrees below max

End Time: Wed Feb 03 00:18:26 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Brand String Test

Module Version: 1.0.12.64b.W

Start Time: Wed Feb 03 00:18:26 2016

Test Result - PASS

Expected String Parts: As Defined in BrandString_LocalConfig.xml

Detected: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

End Time: Wed Feb 03 00:18:26 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Module - CPUFreq.exe did not create a results file.

--------------------------------------------------------------------

Floating Point Test

Module Version: 1.0.10.64b.W

Start Time: Wed Feb 03 00:18:27 2016

Test Result - PASS

Million Floating Points per Second, MFLOPS: 604.8

Error: 0

--- Floating Point Test Passed!!!---

End Time: Wed Feb 03 00:18:29 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Prime Number Generation Test

Module Version: 1.0.10.64b.W

Start Time: Wed Feb 03 00:18:29 2016

Test Result - PASS

Operation Per Second: 7.31037e+006

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Wed Feb 03 00:18:31 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Cache Test

Module Version: 1.0.10.64b.W

Start Time: Wed Feb 03 00:18:31 2016

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 6144

Cache Size Test Passed!!!

End Time: Wed Feb 03 00:18:31 2016

Total Time: seconds: 0

--------------------------------------------------------------------

MMXSSE Test

Module Version: 1.0.10.64b.W

Start Time: Wed Feb 03 00:18:31 2016

Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Wed Feb 03 00:18:31 2016

Total Time: seconds: 0

--------------------------------------------------------------------

AVX Test

Module Version: 1.0.11.64b.W

Start Time: Wed Feb 03 00:18:31 2016

Test Result - PASS

--- Determining AVX AES PCLMULQDQ capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- AVX/AES/PCLMULQDQ ---

AVX - Advanced Vector Extensions Supported --> Yes

AVX OS Support - AVX Operating System Supported --> Yes

AES - Advanced Encryption Standard Supported --> Yes

PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

--- AVX AES PCLMULQDQ capabilities check complete ---

AVX Compare Test Result --- PASS

AES Test Result --- PASS

PCLMULQDQ Test Result --- PASS

End Time: Wed Feb 03 00:18:31 2016

Total Time: seconds: 0

--------------------------------------------------------------------

IMC Test

Module Version: 1.0.7.64b.W

Start Time: Wed Feb 03 00:18:32 2016

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 16.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Stress Test Passed!!!

End Time: Wed Feb 03 00:18:32 2016

Total Time: seconds: 0

--------------------------------------------------------------------

PCH Test

Module Version: 1.0.9.64b.W

Start Time: Wed Feb 03 00:18:32 2016

Test Result - FAIL

Chipset : Skylake Platform Controller Hub

18 device connected to PCI-to-PCI Bridge Controller

1 : Standardowy mostek CPU hosta PCI

2 : Intel(R) HD Gr...

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EstebanA_C_Intel
Employee
1,305 Views

Hello, Enimas:

My recommendation would be to perform a BIOS update if not in the latest version already and the other option would be to test your system with a different Motherboard or contact your mobo's manufacturer for further troubleshooting.

PCH would be related to a board function.

I look forward to your outcome with this.

Regards,

Esteban C

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WSkow
Beginner
1,305 Views

I have already updated bios to newest build i got from MSI today.

After reinstalling Rapid Storage Technology PCH test is not failing anymore. I have reinstalled Serial IO, Chipset Device Software and Management Engine Components aswell.

But i'm geting failed CPU Frequency test still.

When i have increased % High/Low Tolerance in test to 100% (not even 99, i has to be 100% on both) only then it is a pass.

CPU Frequency Test

Module Version: 1.0.14.64b.W

Start Time: Wed Feb 03 22:54:42 2016

Test Result - PASS

Processor Name: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

Expected CPU Frequency: 3.50

Detected CPU Frequency: 3.90002

Expected Base Clock: 100

Detected Base Clock: 100

QPI link rate Test - Not supported.

Skipping QPI link rate Test.

End Time: Wed Feb 03 22:54:43 2016

Total Time: seconds: 1

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EstebanA_C_Intel
Employee
1,305 Views

Hello, CwaniAK:

It should be set to 5 both, are you using the latest Intel® Processor Diagnostic Tool?

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit- Download Intel® Processor Diagnostic Tool

Regards,

Esteban C

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WSkow
Beginner
1,305 Views

Of course it should be set to 5%. What I was saying is that CPU Frequency test ONLY passes IF both High and Low Tolerance is set to 100%, it fails otherwise.

Yes, I'm using leatest version of PDT.

In linux version of PDT (its older version) test is a pass, and as i suspected: it detects wrong bus speed (133 instead of 100) which ends up in wrong detected CPU frequency.

Seems that I cant compile leatest version on linux, without Intels c++ compiler, so i cant debug it and say where and why this test is failing.

Anyway it looks like a software issue, becouse there is a bunch of people with 6600k and the same problem.

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EstebanA_C_Intel
Employee
1,305 Views

Hello, CwaniAK:

I understand, just wanted to check 5 was set in your Intel® Processor Diagnostic Tool.

Let me get this issue into investigation, I will be providing you with the outcome on this.

Regards,

Esteban C

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