Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20629 Discussions

Intel HD graphics 3000 performance issues

idata
Employee
2,383 Views

Greatings. Since I have updated my drivers from the official Intel webpage I notice performance issues. For example the bulletstorm was running with ~27-28 fps after the updates it's around 15. I'm using a HP Pavilion DV6-7020US. If anyone got any idea where is the problem share with me please

0 Kudos
1 Solution
Kevin_M_Intel
Employee
784 Views

Hello Róbert Bús,

I understand you are having performance issue with the graphics driver from our side.

I see you are testing the driver 9.17.10.2932. Please note that we have a new driver available for your graphics controller. I suggest you installing the new driver we have by accessing the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

If during the installation of the Intel generic drivers you get this message: "driver not validated on this computer", go here for further instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

It is also important to mention that the drivers that we provide are generic drivers. If you are still having problems, another good option is to install the drivers from the system manufacturer since these drivers have been designed and created specifically for your system.

Just in case, here you have their contact information:

http://www.hp.com/ www.hp.com

800-474-6836

Thanks.

View solution in original post

0 Kudos
4 Replies
MSchm21
Valued Contributor I
784 Views

That's a huge slowdown. What was your previous driver version you had installed? Have you tried the maximum performance option in control panel? The 15.28 drivers have a low clock issue which is obviously fundamental for this driver series. It might explain your huge slowdown, you can check with GPUz if this is the reason.

0 Kudos
idata
Employee
784 Views

The previous driver was the default witch was already installed on laptop when i bought it from an OfficeMax store. Don't know exactly witch one. There is a pic of the GPU-z result.

http://gpuz.techpowerup.com/13/04/07/60n.png

0 Kudos
Kevin_M_Intel
Employee
785 Views

Hello Róbert Bús,

I understand you are having performance issue with the graphics driver from our side.

I see you are testing the driver 9.17.10.2932. Please note that we have a new driver available for your graphics controller. I suggest you installing the new driver we have by accessing the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

If during the installation of the Intel generic drivers you get this message: "driver not validated on this computer", go here for further instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

It is also important to mention that the drivers that we provide are generic drivers. If you are still having problems, another good option is to install the drivers from the system manufacturer since these drivers have been designed and created specifically for your system.

Just in case, here you have their contact information:

http://www.hp.com/ www.hp.com

800-474-6836

Thanks.

0 Kudos
idata
Employee
784 Views

Thank you Kevin. I really appreciate your help. I graphic card driver version 8.15.10.2476 is working fine what I've found on the manufacturers site. With the newest driver I notice the performance issues so I'll stay with this one

0 Kudos
Reply