CJD: Thank you very much for joining the Intel® Graphics communities.
In order to try to find a possible solution for this problem, we will do further research on this matter, for us to be able to do that, please provide the following files:
Please install the SSU tool (System Support Utility):
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Once you do that, the tool will allow you to save the information as a file.
Right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file.
We also need the DxDiag, to get that file, please enter that word on the search bar, then run the application and select "save all information" in order to get a file.
Please attach all the files to the thread so we can verify them.
Any further questions, please let me know.
Regards,
Alberto R
