display driver stopped responding and has recovered

[idata]

I'm playing online games on my laptop with gpu driver mobile intel(r) 4 express chipset family and the fps was decent but then the had some issues so I clean reformat it and reinstall windows. After reformatting my laptop I installed gpu driver mobile intel(r) 4 express chipset family again and kept experiencing this issue. I cant even play games anymore.

I tried to uninstall it and my gpu driver went back to mobile intel(r) 45 express chipset family(Microsoft Corporation - WDDM 1.1). When I play moba games my fps is too low its so frustrating. Can someone please help me fix the issue Im having with mobile intel(r) 4 express chipset family gpu driver?

[idata]

Hello Noctis,

I will be more than glad to assist you with your concern.Before I can proceed to provide you further assistance, I would like to confirm the model of your current processor? The version of your current graphics and the version of the Operating System that you are currently using.Hope I can hear from you soon.Regards,Angie

[idata]

Hello Angie! Thank you for your response, I was worried that no one will address my issue. Sorry for the late response though I can only reply on weekends because I'am currently working on weekdays. As for my system information:

Hoping for your response.

Thank You!

[idata]

Hello Noctis,

Thanks for your reply.After an extensive research, based on information from the official Microsoft website, your issue can be caused due to a driver update required or it can be possible that you are running a program that has a higher graphics demand of what you currently have on your device.Here it is the link from Microsoft with further details that will help you with your concern:https://support.microsoft.com/en-us/kb/2665946 https://support.microsoft.com/en-us/kb/2665946Also, you can find the following list of Microsoft errors and possible solutions provided by Intel® and your concern it is under the third error:http://www.intel.com/content/www/us/en/support/graphics-drivers/000005482.html Errors Reported By Microsoft for Graphics DriversAs one of the solutions provided, you can install the latest graphic driver of your Intel® Core™2 Duo Processor T6500:http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Graphics Driver in Windows 7*This will be the latest graphic driver for you https://downloadcenter.intel.com/download/21831/Intel-Graphics-Driver-for-Windows-XP-64-exe-?product=81507 Intel® Graphics Driver for Windows XP* 64 (https://downloadcenter.intel.com/download/21831/Intel-Graphics-Driver-for-Windows-XP-64-exe-?product=81507 exehttps://downloadcenter.intel.com/download/21831/Intel-Graphics-Driver-for-Windows-XP-64-exe-?product=81507 )If after following these steps your issue persist, please provide me with the name of the software that you are running when you see this issue report?Please let me know how it goes.Regards,Angie

[idata]

Hi Angie!

Sorry to tell you but nothing works. I tried everything but still I'm stuck with Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1). When I tried to install the graphic driver you provided for Windows XP I'm encountering an error

I really don't understand, I mean I was able to use the graphic driver Mobile Intel(R) 4 Series Express Chipset Family very well last time but when I did a clean format and re installation of Windows, I'm having issues with every program that I run.

[OHasc]

I have exactly the same problem but with Intel HD 5500 graphic that is integrated in my CPU. I have DELL E7450 and this problem is there all the time (i had W7, W10, W10 an. up.) latest drivers ....still problem. Can somebody solve this?

[idata]

Hello Noctis,

Could you please try to install the manufacturer (OEM) drivers for your DELL E7450:http://http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=YGF30 http://http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=YGF30Please let me know the results.Hope I can hear from you soon.Regards,Angie

[idata]

Hi Angie! It seems that I cannot access the site that you gave me.

[idata]

Hello Noctis,

I do apologize for the inconvenience.Please try to find the drivers at the following link:http://www.dell.com/support/home/us/en/19/Products/?app=drivers http://www.dell.com/support/home/us/en/19/Products/?app=driversPlease let me know the results.Hope I can hear from you soon.Regards,Angie

[idata]

Hi Angie! I'll try it now. I'll let you know if I have installed it. Thank you!

[idata]

Hi Angie! It seems that there is no match for my service tag. I can't install the driver.

[idata]

Hello Noctis,

I am really sorry for the inconvenience that you may have experienced.At this moment, please refer to the direct Dell Support department and confirm the latest graphic drivers available for your specific laptop, in order to solve your current matter.http://www.dell.com/support/incidents-online/us/en/04/contactus/Dynamic Dell Contact Technical SupportOn the previous link, you will be able to reach the department of Dell Technical Support over phone or chat.I am looking forward to hearing from you.Regards,Angie

[JMarq3]

I'm sorry for coming to other peoples threads but can someone take a look at my thread? I made it a bunch of days ago, 0 replies and every new thread I see open gets a reply the same day.... am I being ignored or what?

[AlHill]

You are not being ignored. The Intel support staff will respond to your thread as soon as they can. Also, their hours are typically US daylight time, and they do not work weekends.

Doc

[idata]

Is that so ? so I'm expecting to read the response from intel a week from now since I'am working on weekdays ? Haha darn but thanks for the info.

[OHasc]

Hi I tried original DELL drivers and also Intel drivers and it is stell there!

Název protokolu:System

Zdroj: Display

Datum: 18.12.2016 23:47:40

ID události: 4101

Kategorie úlohy:Není

Úroveň: Upozornění

Klíčová slova: Klasické nastavení

Uživatel: Není k dispozici

Počítač: Ondra-PC

Popis:

Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven. (Igfx display driver stopped responding and has successfully recovered.)

Kód XML události:

http://schemas.microsoft.com/win/2004/08/events/event">

4101

3

0

0x80000000000000

14516

System

Ondra-PC

igfx

[idata]

Well it seems no one can help us.

[idata]

Ondra, thanks for your report, please follow this thread to see if there is some information that might help you

To: OndraHello Noctis,In order to further help you, could you please provide me with the DxDiag?

To extract the dxdiag.txt, follow the steps below based on your operating system:

Windows Vista* and Windows 7*:

1. On your Windows task bar, click Start (Windows icon in the lower left of the screen).
2. Select and press Run. If you do not see Run, hold down the Windows key and press R.
3. In the "Run" window, type "dxdiag" and click OK. A "DirectX* Diagnostic Tool" window should pop up.
4. In the new window, choose "Save all information."
5. In the "Save As" window, the DirectX* information is saved as a text (.TXT) file. Choose the Desktop or another easily accessible location to save your file, and then click "Save."
6. You can send the saved file to Intel.

Once that you reply I will continue with the investigation.I am looking forward to hearing from you.Best regards,Angie

[OHasc]

Hello Angie,

here is it. Please inform me where is the problem.

Now I have lates driver from DELL, I tried also INTEL drivers but there is a same problem.

The problem occur especially after sleeping mode.

Thank you

Best regards

Ondrej

[idata]

Hello Noctis,

Thank you for the information provided.As one more detail, could you please reply to me with the following information: CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issue Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span> Always (100%): Often (51-99%): Sporadic (20-50%): Very Sporadic (<20%):</span>Hardware (HW)Brand and Model of the system. Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too? Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in) How much memory [RAM] in the system (see note2 below). Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc Hardware Stepping (</s...

[OHasc]

s one more detail, could you please reply to me with the following information:

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issue It happen especialy after sleeping mode but it is not a rule. When I am watching online video on youtube or another video server (especialy if I have more windows with video open). Out of nowhere I get whole screen black for a second and than it looks everything normal, but it is not possible to continue with watching. It is necessary to reload the page.In event viewer I got a message: Graphics driver IGFX stoped responsing and it was recovered successfully.Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span> Always (100%): Often (51-99%): Sporadic (20-50%): X Very Sporadic (<20%):</span>Hardware (HW)Brand and Model of the system. DELL LATITUDE E7450 Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too? NO external graphics, integrated INTEL HD Graphics 5500Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in) LFPHow much memory [RAM] in the system (see note2 below). 8 GB ram, single slot used<tr style="border: 0px; font-weight: inherit; f...