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External monitor and HD Graphic 4000 driver 15.33.43.4425

ACard8
Beginner
1,880 Views

Hello,

I'm trying to use an external monitor connected via thunderbolt to my macbook pro 13.

I'm running Windows 10 under Bootcamp and the driver installed for my graphic card (a Intel HD Graphic 4000) is the 15.33.43.4425.

The problem is the external monitor remains black

It receives some signal because it doesnn't show the message "missing signal" but it shows black screen.

Uninstalling the Intel driver and the external monitor works fine. So I assuming the problem is in the driver itself.

Is this a known issue?

How can it be resolved?

Thanks

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3 Replies
ACard8
Beginner
581 Views

I correct myself.

There is no signal to the external monitor, that set itself in standby.

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AlHill
Super User
581 Views

Apple has requested that all questions regarding their hardware be directed to Apple support. : https://www.apple.com/support/macbook/ MacBook - Apple Support

Doc

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idata
Employee
581 Views

Hello kiltro,

 

 

Al Hill is right; Apple requested that all questions regarding their hardware be directed to Apple support.

 

 

 

Ivan.

 

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