Intel HD Graphics 520 Constant WHEA-Logger Event ID 17 Errors in Event Log on Windows 10 Home

idata · ‎06-23-2016

Hi, I am having a constant problem with Event Log errors, in addition to screen flickering or instability or flickering when using f.lux. Does anyone else have this issue?

I also need to point out that no action or program is needed to cause this error f.lux alone is not the sole cause, but it does make it worse. (it was happening before I even installed it). Laptop is less than 9 months from Release date, and have only owned for 2-3 months. Came with Windows 10 pre-installed from factory - not an upgrade. This issue is prevalent on Tech forums and can be found in Google searches as well. See below reply for additional Info (text limit met)

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Hundreds of the same error in the event log:

WHEA Logger Event ID: 17

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x4

Vendor ID:Device ID: 0x8086:0x9D14

Class Code: 0x30400

The details view of this entry contains further information

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>

Always (100%): X

Hardware (HW)

Brand and Model of the system.

ASUS X555UA / F555UA

http://www.asus.com/us/Notebooks/F555UA/specifications/ http://www.asus.com/us/Notebooks/F555UA/specifications/

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idata · ‎06-25-2016

This post was updated with as much information that I could possible gather, as well as using a System identification Tool. I spent about 3 hours, so hopefully someone is having the same issue or can suggest a fix (said humbly).

The Processor is Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz (Skylake-U/Y)

System Model: ASUS X555UA

Bios: X555UA.206

Motherboard Model: X555UA (U3E1)

Thank You to System ID tool Speccy.

Thank You for your assistance!!!

Further Event Log details view:

System

-Provider[ Name]Microsoft-Windows-WHEA-Logger[ Guid]{Redacted}

EventID17Version0Level3Task0Opcode0Keywords0x8000000000000000-TimeCreated

[ SystemTime]2016-06-26T01:45:34.282187100ZEventRecordID70792564-Correlation

<t...

Allan_J_Intel1 · ‎07-28-2016

I have reviewed your post and I would like to know if you are still getting same issue, or were you able to test driver version: 4474?

https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Allan.

Allan_J_Intel1 · ‎08-10-2016

Did you install the latest video drivers? Do you still need assistance?

Allan.

idata · ‎08-13-2016

Hi @allan_intel ,

I will attempt to test them. ASUS support site lists the latest driver as: http://www.asus.com/us/Notebooks/F555UA/HelpDesk_Download/ F555UA | Notebooks | ASUS USA

Version: Version V10.18.15.4279

Should I install the generic drivers?

And my PC decided to update itself to Windows 10 Anniversary Release. I am attempting to work with the mess it created.

idata · ‎08-15-2016

Hi,

I can recommend loading the latest generic video drivers because I have tested those drivers and I haven't noticed such problem.

Please try and let me know your findings.

Allan.

FGara · ‎11-12-2016

I have same errors.

Do you solve your problem ?

Thanks

idata · ‎11-14-2016

Hello Fga33 ,

Do you already have the latest drivers installed?

If your system has a 4th Generation Intel® Core™ Processors with Intel HD Graphics or newer, these drivers work for you: https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Regards,

Esteban C

FGara · ‎11-15-2016

Hello, Thanks for help.

I have to try your latest drivers.

I will say you.

Regards

Francis

FGara · ‎11-15-2016

I have install these drivers.

This not solve my problem.

Regards

idata · ‎11-15-2016

It seems to be a hardware issue since you have tested several driver versions.

As last resort, please test graphics drivers version https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88355 4542

Allan.

idata · ‎11-21-2016

Were you able to test driver version 4542?

Allan.

LCart1 · ‎11-21-2016

I have exactly the same situation, same laptop as well. Using the 4542 driver.

FGara · ‎11-21-2016

I have see these models at shop : K501U et R558U with same situation.

Nobody to give a soluce

idata · ‎11-22-2016

After all troubleshooting you have tried on this computer model, I strongly believe this is hardware issue.

Allan.

FGara · ‎11-21-2016

Yes i have test 4542 drivers with the same problem. I bring back the computer to my supplier

Regards