Drivers for 4600 hd........Please help

[AJaha1]

Hi. I have a problem with the graphic driver for the 4600 hd. When i install the driver my screen goes black! Please help

[IUman]

Hello Minor25

Thank you for joining the Intel communities.

I will appreciate if you can post the msinfo32.

1. Please press Windows Key + R to open the Run Menu
2. Type msinfo32 and click OK
3. While viewing the System Summary node go to File then Save (Please do not use Export)
4. Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.

Best regards,

Ivan

[AJaha1]

and thats the error message

[IUman]

Hi Minor25,

Thank you for the information you have kindly provided, please try the following:

Uninstall your graphics driver, you can follow the steps how to do it here:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel Display HDMI Audio...

Once the driver is uninstalled restart your system and install our Beta driver you can download it at the following link:

https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

If you can't install our generic driver please install the latest one from your system manufacturer website.

Please be aware that Intel provides generic versions of drivers for general purposes. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.

[AJaha1]

Hi Ivanu,

i did it, but it doesnt work. I think it is the directx12

the maximum support is 11.1 but i have directx 12.

can you help me with that?

[IUman]

Please try the following version for Beta driver:

https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

This will be the very latest version we have that can work for you.

[AJaha1]

didnt work!

[IUman]

I'm sorry so in this case we will need to wait for another driver to come up and also I suggest leting your system manufacturer know about the issue as well.

[AJaha1]

hi but when it comes can you do something that its max support is directx 12 and not 11.1?plzzzzzzzzz

[IUman]

Please fill out the information at the following link and post it here to assist you better.

/thread/77761 https://communities.intel.com/thread/77761