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Service unavailable when trying to use warranty on my i7 6700k

idata
Employee
2,370 Views

Hello there!

Seems I have a faulty i7 6700k, but after filling out all the fields in the warranty section I get stuck on a page where "Intel Customer Support Service Request Management is unavailable" and the live support isn't available to led me on to making a topic here.

I've tried several times last week but with the same issue of if being unavailable. Any help would be great.

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6 Replies
ssote
New Contributor II
723 Views

GrimJam wrote:

Hello there!

Seems I have a faulty i7 6700k, but after filling out all the fields in the warranty section I get stuck on a page where "Intel Customer Support Service Request Management is unavailable" and the live support isn't available to led me on to making a topic here.

I've tried several times last week but with the same issue of if being unavailable. Any help would be great.

Intel is good to work with, if you live in America you can phone them Phone Number: 1-916-377-7000

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idata
Employee
723 Views

Unfortunately I'm from the UK and it seems this issue of the Service not being available has been happening for awhile after reading posts on here.

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ssote
New Contributor II
723 Views

Can you use the Intel Chat box?

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idata
Employee
723 Views

Checked the live chat couple of times today and it seems like it's down. It's why I'm here haha

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idata
Employee
723 Views

Hello GrimJam:

Let me apologize for any inconvenience.

 

I sent you a private message, please let me know if you received it.

Any questions, please let me know.

Alberto

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idata
Employee
723 Views

Thanks for the private message and the help.

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