HD 4000 poor performance

[idata]

Hi,

thanks for reading this. I have an ASUS Vivobook S400, so I'm using the

Intel HD 4000

Intel Core i5-3317U

4GB RAM

and my performance is pretty bad, a lot worse than expected. I've noticed however that my clock speed sticks stubbornly to 350MHz... shouldn't turbo boost up that? Also, my temps are at 55C, whether I try to game or not.

Is maybe GPU-Z not reading it right? I'm going to run 3mark06 soon, once it's downloaded! Thanks for any advice

Franz

[NICHOLAS_F_Intel]

Hi Franz,

Can you provide more information about what poor performance issues you're having? What games/applications are you experiencing the issues with?

Also, please provide a copy of your dxdiag for review. (Start -> Run -> dxdiag -> Save All Information).

Thank you,

-Nic

[idata]

Hi,

I figured it out... my laptop will only use turbo boost in the "mode" it was started, the modes being plugged in or battery.

If I start it on battery, and then plug it in, the instant it's plugged in, the CPU and GPU are clocked to min, irrelevant of what I'm doing.

Is this by design?

[idata]

- can you help me?

- i using acer s3-391 cpu 3317U and i can't playing good, play webgame is lag lag, max GPU is 650Mhz(rarely,discontinuous) and temp 68C (GPU-Z last version).

- I live in TPHCM (from VietNam).

- i play webgame as Google Chrome (Firefox is lag than Chorme)

+ (Happy City on me.zing.vn = CityVille on Facebook) = level 97

+ webgame Ủnin is Farm Pig => level 104

- i play 2 webgame is very very lag, i feel disappointment about i5 3317U - HD 4000 when buy it.

- i try Highe performance , plug in / battery, High performance 3D-setting in HD4000

- i compare window experience index i5 2410M HD-3000 min 5.7, i5 3317U is min 4.6~4.9 very low

- i play game on PC i3 3220-HD 2500 is good not lag! why? please answer me!

,

Message was edited by: Son Nguyen Duc

Message was edited by: Son Nguyen Duc

[idata]

- i thing turbo boots is not really identity webgame on Google chrome, turbo boost is operation <50% => max clock GPU 650MHz.

- i run windows experence index max clock GPU 1050Mhz and continuous

- how to do disable turbo boost setting maximum GPU lock ???

[NICHOLAS_F_Intel]

Can you provide a copy of your dxdiag for me to take a look at? I'm also curious as to what your power settings are running at. Start -> Control Panel -> Power Options. Look there and see if you're set to "High Performance" or "Balanced/Power Save".

Thanks,

-Nic

[idata]

- my picture is running power "High Performance" & setting Graphic "High Performance" not Quality

- i try very very setting but "lag" is low 8%.

[NICHOLAS_F_Intel]

Oh sorry forgot to mention. In order to provide a copy of your dxdiag do this; Start -> Run -> dxdiag -> Save All Information. Copy & Paste the information from that text file here and I'll take a look at it.

Thanks,

-Nic

[idata]

------------------

System Information

------------------

Time of this report: 12/4/2012, 16:12:53

Machine name: THUYDUNG-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire S3-391

BIOS: InsydeH2O Version 03.72.01V1.25

Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz

Memory: 4096MB RAM

Available OS Memory: 3934MB RAM

Page File: 1713MB used, 6153MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_073A1025&REV_09

Display Memory: 1760 MB

Dedicated Memory: 128 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO122C

Native Mode: 1366 x 768(p) (60.010Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2712 (English)

Driver Version: 8.15.10.2712

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 3/27/2012 09:09:59, 8087040 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-0D79-3027A9C2C535}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x073A1025

Revision ID: 0x0009

Driver Strong Name: oem7.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2712:pci\ven_8086&dev_0166&subsys_073a1025

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393...

[idata]

driver last version: "infinst_autol_9.3.0.1019 + HD4000 win64 V917102875" is lag.

After i reinstall old version "Chipset_Intel_9.2.2.1031 + VGA_Intel_8.15.10.2712" i play webgame is faster 10%

[NICHOLAS_F_Intel]

Thanks for the information.

The current version of the driver you have (2712) is out of date. Additionally, you should try using your OEM provided drivers (Acer*) instead of the Intel® generic drivers. Go ahead and try the .2867 driver located here;

http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=4088 Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire S3-391

Let me know how it goes,

-Nic

[idata]

I chose combobox Operating Systen windows7 is not driver '2867', It for windows 8

i using windows 7 home premium x64 OEM

i try last version '2875' result is worse '2712', I said above

[NICHOLAS_F_Intel]

2712 is the latest released version from Dell for Windows 7 home premium. If you are using the 2875 from our site, you may experience decreased performance, since you are operating a generic driver on an OEM system.

http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_9.17.10.2867_W8x64_A.zip?acerid=634873452932675160&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20S3-391&OS=ALL&LC=en&BC=ACER&SC=PA_7 http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_9.17.10.2867_W8x64_A.zip?acerid=634873452932675160&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20S3-391&OS=ALL&LC=en&BC=ACER&SC=PA_7

This is the download for 2712.

Thanks,

-Nic

[MSchm21]

This has nothing to do with his OEM system. 2712 is a series 15.26 driver whereas 2875 a series 15.28 driver. 15.28 has performance issues in various games, especially due to the low clock bug.

[NICHOLAS_F_Intel]

You are right Yups. Son Nguyen Duc was able to successfully play his games with the 2712 driver, the one provided by Dell. He's currently trying to use the 2875 generic driver, which he is experiencing issues with. I recommend going back to the 2712 driver since it was best functioning for them.

Thanks,

-Nic

[idata]

i try install driver 2875 is better, result 3D and gaming = 6.0, driver 2712 = 5.9

but i play webgame is worse 2712.

[NICHOLAS_F_Intel]

There are a number of factors that can effect performance on browser games like the ones you've shown. Internet speed and browser choice may also determine how well the games play. I would suggest updating your flash + java to the latest versions.

http://get.adobe.com/flashplayer/ http://get.adobe.com/flashplayer/

http://www.java.com/en/ http://www.java.com/en/

Update those and let me know if you see any improvements.

-Nic

[idata]

i sure all last version but webgame is lag !!!

[MSchm21]

Do you have a link to this webgame?

[idata]

Two game

http://me.zing.vn/apps/happycity?_src=m&t=b Game Happy City, chơi game Happy City - Appstore.zing.vn

http://me.zing.vn/apps/unin?_src=m&t=b Game Ủn Ỉn, chơi game Ủn Ỉn - Appstore.zing.vn

[MSchm21]

Not my language unfortunately.