Processors
Intel® Processors, Tools, and Utilities
14402 Discussions

i4930K Issues Since Day 1.

idata
Employee
1,674 Views

I built a system utilizing the following:

ASUS Rampage IV Black Edition Motherboard

64GB Kingston HyperX Beast (8x8GB) 2133MHz DDR3 PC3-17000 KHX21C11T3K2/16X (XMP)

Core i7 4930K Processor

Thermaltake RGB1250W Powersupply

And (2) ATI Firepro W7000 graphics cards.

I have been chasing memory detection issues and video card issues since day one. At first, I thought it was the motherboard because it would randomly shut down and bluescreen with my original GTX680 card. After the motherboard was replaced with a brand new one from ASUS, the issue still continued and then Galaxy sent me a replacement graphics card. After that still didn't fix the issue, I inherited the (2) Firepro cards. It runs *pretty* stable on just one card and I have less bluescreen issues, but still issues exist. I can NOT run them in Crossfire what so ever. It just won't boot. On top of that, the memory can not be detected via XMP correctly. Even with standard settings and the EXACT same memory in every slot, it's seeing a mix of 1333mhz and 1600mhz across the board.

I just never thought of the processor possibly being the culprit. Is there anything that can be done?

0 Kudos
6 Replies
idata
Employee
552 Views

Hello OBXBoost,

 

 

Thank you for contacting the Intel community.

 

 

Do you have the latest BIOS for this motherboard? Please see here: https://www.asus.com/Motherboards/RAMPAGE_IV_BLACK_EDITION/HelpDesk_CPU/ https://www.asus.com/Motherboards/RAMPAGE_IV_BLACK_EDITION/HelpDesk_CPU/

 

 

Try to run the memory at 1600, 1.5V in the BIOS.

 

 

Try with one ram at a time on each of the DIMMs.

 

 

I hope this can help.

 

 

Regards,

 

 

 

Ivan.

 

0 Kudos
idata
Employee
552 Views

I went through all of that with Kingston when I was trying to make sure it wasn't the memory before moving on to ASUS troubleshooting

0 Kudos
idata
Employee
552 Views

Being that the case, submit a warranty replacement to your local support group at the following link:

 

https://customercare.intel.com/?lang=en-US?productId=873:59 https://customercare.intel.com/?lang=en-US?productId=873:59

 

 

Regards,

 

 

 

Ivan.

 

0 Kudos
idata
Employee
552 Views

Ivan,

Went through the process and then the system puked:

System Unavailable

Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue.

We apologize for any inconvenience this may cause and appreciate your patience.

- Intel Customer Support Team

0 Kudos
idata
Employee
552 Views

Hi,

 

 

I was testing the website and it is working fine.

 

 

I sent you a private message.

 

 

 

Regards,

 

 

 

Ivan.
0 Kudos
idata
Employee
552 Views

I sent you a private message

0 Kudos
Reply