No display when WIN10 startup,NUC6I5SYK HDMI

[NJian1]

I connect nuc6i5syk to my old monitor samsung 971P with hdmi-dvi cable.

when the nuc boot there are nuc logo on screen,but when win10 startup, the monitor shown no signal.

and i cannot find 971p in Device Manager.

In addition, enter the safe mode, the 971P monitor can be used normally.

Intel(R) Iris(TM) Graphics 540

Report Date: Thursday, November 24, 2016

Report Time [hh:mm:ss]: 4:49:45 PM

Driver Version: 20.19.15.4501

Operating System: Windows* 10 Pro (10.0.14393)

Default Language: Chinese (Simplified, China)

Physical Memory: 15823 MB

Vendor ID: 8086

Device ID: 1926

Device Revision: 0A

Graphics Output Protocol (GOP) Version: 9.0.1036

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i5-6260U CPU @ 1.80GHz

Processor Speed: 1800 MHz

Processor Graphics in Use: Intel(R) Iris(TM) Graphics 540

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display *

Display Type: Digital

Serial Number: RFJJ368RAFNS

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

800 x 600 (60p Hz)

800 x 600 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1152 x 864 (75p Hz)

1280 x 1024 (75p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1920 x 1080 (60p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC F6 40 53 4E 46 41

22 1A 01 04 A5 3C 22 78 3A 48 15 A7 56 52 9C 27

0F 50 54 A5 4B 00 71 4F 81 80 A9 C0 D1 C0 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 56 50 21 00 00 1E 00 00 00 FF 00 52 46 4A

4A 33 36 38 52 41 46 4E 53 0A 00 00 00 FC 00 44

45 4C 4C 20 50 32 37 31 37 48 0A 20 00 00 00 FD

00 38 4C 1E 53 11 01 0A 20 20 20 20 20 20 00 9B

* Other names and brands are the property of their respective owners.

[idata]

Hello jiang8340,

In regard to your concern, could you please try to install the latest graphic driver for Intel® Iris™ Graphics 540:https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88358 Version: 15.45.10.4542 (Latest) Date: 11/9/2016And also try with the latest BIOS updatehttps://downloadcenter.intel.com/download/26337/BIOS-Update-SYSKLi35-86A-?product=89188 BIOS Update [SYSKLi35.86A]And my recommendation it is to confirm with Samsung Support if there is any driver available for your Samsung 971P.http://www.samsung.com/us/support/ http://www.samsung.com/us/support/If the issue persists please reply back with a screenshot of the issue that you see.Regards,Angie

[idata]

Hello jiang8340,

I would like to know if the information provided to you was able to solve your concern?In case if you need further assistance do not hesitate to reply back.I am looking forward to hearing from you.Regards,Angie.

[NJian1]

not solve my concern.

i connect monitor with mini-dp now

[idata]

Hello jiang8340,

I would like to confirm some details:Have you try to connect the NUC to another monitor?Have you try to use a different cable and the issue persist?Did you start to notice this issue after any upgrade or any new software installation?Which will be the update? (If applies)Please let me know.As soon as you reply I will provide you further assistance.Best regards,Angie.

[idata]

Hello jiang8340,

Please do not hesitate to reply with the following information:Have you try to connect the NUC to another monitor?Have you try to use a different cable and the issue persist?Did you start to notice this issue after any upgrade or any new software installation?Which will be the update? (If applies)I would like to confirm this details in order to continue with the investigation of your issue.Hope I can hear from you soon.Regards,Angie