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Hi
I'm having a major problem with my laptop's Intel (R) HD graphics 4000 drivers.
Order of events:
- purchased a new game, which suggested that I update my video cards
- I used the automatic windows driver update system for my Invidia and intel graphics hardware
- Upon re-starting the computer, all graphics settings had been lost, defaulting to 800x600, and my second monitor (vga cable) was not being reckognized at all
- I eventually got a pop up stating that updating of the drivers for the intel (r) HD graphics 4000 had failed
- upon examining the device, the only option available from the "general" tab was "reinstall drivers" which I did
- restarted again
- Same pop-up
- Upon going to the "drivers" tab for the component, it only allowed "uninstall" "disable", "update", options, "rollback drivers" was greyed-out
- I attempted another update
- same failure
- I eventually tried to uninstall and reinstall the drivers
- upon uninstalling the drivers, the listing for the intel (r) HD graphics 4000 vanished from the hardware list
- I attempted to detect hardware
- A device called "video controller (VGA compatible)" has taken its place
I then spent the next 4 hours attempting to register for this support forum, since the registration page continually had its own "connection failure" message.
OS: windows 7
This is incredibly inconvenient, and shakes my faith in any intel products. There is no point in updating drivers if even attempting to do so cripples my entire computer set-up.
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Addition:
- I attempted another driver update
- Now, instead of just failing, it states "windows has determined that the most up to date drivers are already installed"
- it even identifies the device
- however when returning to the device manager listing, it still uses the generic title, and says that I must reinstall drivers
- I've tried rebooting, to no effect
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Please try updating the latest driver and let me know if you still have same problem.
Windows 732 bit:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24592&lang=eng&ProdId=3712 Intel® HD Graphics Driver for Windows* 7/8/8.1 32-bitWindows 7 64 bit
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24593&lang=eng&ProdId=3712 Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bitAllan.
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