Incorrect colors after Display Driver Update.

[MKell8]

I'd like to first say, that your Product/Program selection does not include the product in question, so I picked one that's close, but it's the 965

I am attempting to install my drivers for my Windows XP Home version Laptop on a Dell Inspiron 1525 with display drivers for "Mobile Intel(R) 965 Express Chipset".

I am looking to run a specific program that requires up to date drivers on the machine, I tried both of the two latest drivers available on your site for the device listed above (versions 6.14.10.5218 then 6.14.10.5029), but when I install those versions, it will make ALL of the colors of the screen distorted and incorrect. I can provide screenshots if there were an attachment option.

The program that's being attempting to run is World of Warcraft. I've been able to run it on this machine before, but not after I had to clean it from some viruses. If I uninstall the devices/drivers from Device Manager, it will revert back to Display Driver version 6.14.10.4868, but World of Warcraft will not allow it to run.

If I install one of the two later versions that is provided on your website for Windows XP Home, then it distorts the color, but World of Warcraft will start.

I've looked for ways to adjust the color settings on the computer, but at the moment I've been unable to locate anything that was successful. If you could give me a resolution to this matter, it would be much appreciated. Below my closing will be the DxDiag that I had run before installing the later versions of the drivers, before the color distortion.

Thank you for your time and assistance in this matter,

Michael

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System Information

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Time of this report: 12/26/2014, 14:29:17

Machine name: LAPTOP-REY

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 1525

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A16

Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz (2 CPUs)

Memory: 3062MB RAM

Page File: 870MB used, 4077MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

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DxDiag Notes

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DirectX Files Tab: The file d3d9d.dll is a debug version, which will run slower than the retail version.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Mobile Intel(R) 965 Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 965 Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_022F1028&REV_0C

Display Memory: 384.0 MB

Current Mode: 1280 x 800 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

Driver Name: igxprd32.dll

Driver Version: 6.14.0010.4864 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/24/2007 17:22:52, 57344 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: igxpmp32.sys

Mini VDD Date: 8/24/2007 17:22:56, 5776928 bytes

Device Identifier: {D7B78E66-6942-11CF-9860-2522ADC2CB35}

Vendor ID: 0x8086

Device ID: 0x2A02

SubSys ID: 0x022F1028

Revision ID: 0x000C

Revision ID: 0x000C

Video Accel:

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

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Sound Devices

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Description: SigmaTel Audio

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7616&SUBSYS_10280242&REV_1002

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: sthda.sys

Driver Version: 5.10.5515.0000 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 5/10/2007 09:24:34, 1222840 bytes

Other Files:

Driver Provider: SigmaTel

HW Accel Level: Full

Cap Flags: 0xB5B

Min/Max Sample Rate: 44100, 96000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Registry: OK

Sound Test Result: Not run

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Sound Capture Devices

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Description: SigmaTel Audio

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: sthda.sys

Driver Version: 5.10.5515.0000 (English)

Driver Attributes: Final Retail

Date and Size: 5/10/2007 09:24:34, 1222840 bytes

Cap Flags: 0x41

Format Flags: 0xCC0

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DirectMusic

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DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS

DLS Version: 1.00.0016.0002

Acceleration: n/a

Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

SigmaTel Audio, Software (Kernel Mode), Output, DLS, Internal

Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Microsoft GS Wavetable SW Synth [Emulated], Hardware...

[Kevin_M_Intel · Accepted solution]

Hello Shadorunce,

Please note our drivers are generic drivers for mobile systems. This is because we provide the hardware to Computer Manufacture and they will design their own systems with special features and limitation that can be lost when installing our driver.

As per WoW game requirements, the mobile 965 is quite low graphics but my best recommendation is to contact the Computer Manufacture and get the driver for your system.

Here is the contact information:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

Kevin M