Blue screen error says something about clock interrupt and secondary processor.. please help

[SPala4]

Hi Everyone,

I purchases an i5 processor CPU sometime back in Oct 2011, after a month I started noticing a problem and the blue screen of death comes up. PFB photo of my screen

Please let me know if this is the processor issue. This processor is still in warranty period. If this can be confirmed, I will get this replaced from the purchase vendor/service center.

[Kevin_M_Intel]

Hi HarshaPal, I am sorry to hear you are having problems but let me help you. Based on the error message, there may be a problem with the processor but we need to do troubleshooting steps to confirm it. I would like you to try this:1. Try the system with minimum configuration. This means 1HDD, no video card, 1 memory Stick.2. Test the system running applications.3. Can you tell us how to reproduce the problem? You can also run the Intel® Processor Diagnostic Tool. This software runs a stress test and will diagnose all internal components of the processor and will also generate a report of the test. You can download the Intel® Processor Diagnostic Tool at the following link:https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792

[SPala4]

Hi Kevin, I have this issue from the month of purchase. Just basic hard disk, only a memory stick, dvd writer and no video card are in the CPU. I installed above tool and ran it, the results says "Pass". Im still not able to make out the issue.

Even I was not able to repro the issue. But suddenly yesterday, I left the system idle and after few minutes bubbles screensaver popped up and system is stuck. I'm not able to make out the problem. Do suggest me any other ways to troubleshoot this issue.

Currently I'm installing windows 7 service pack 1, just wanted to check if its the OS that's causing the problem.

[Kevin_M_Intel]

Well, installing another Operating System is a very good step to start. If you are still getting BSODs, I would say that there may be a problem with the motherboard but will be necessary to check the unit. Sometimes RAM memory causes this issues too so if possible test a different RAM memory so we can discard issues.

[SPala4]

Installing the service pack did not work, Im still getting that error. I will try changing the RAM.

[Kevin_M_Intel]

If it is still failing, I recommend you contacting either your local support for a replacement or access the link below for our Chat support:

http://intel.com/chat http://intel.com/chat