Problema de graficos

[PAvil]

Hola, me contacte con Microsoft por mi problema y me rno firieron a ustedes. El problema es el siguiente:

Acabo de armar una PC con Windows 10. Tiene procesador Intel i3 7100 de 3.9ghz, con placa de video integrada Intel HD 630.

Tengo un monitor Kanji de 22" Full HD.

El tema es que al principio no me dejaba cambiar la resolución de pantalla a 1920x1080. Actualice los controladores y pude, pero quedaban la barra de tareas y los iconos fuera de la pantalla, así que personalice los margenes en configuración de pantalla. Pero el problema es que aun la definición no es HD, al contrario, se ven los iconos e imágenes como si estuviera mal el tinte...se ven borrosos y con colores de baja calidad. Ya no se que mas hacer, por favor ayúdenme a solucionarlo. Con windows 7 en este mismo monitor y con una PC mucho peor no tenia este problema, se veía en HD perfectamente.

[idata]

Hello Pablox,

Could you provide your graphics report? Here you can find the instructions; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Report for Intel® Graphics Drivers. Once done attach the file.

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy

[PAvil]

Why am I speaking english anyway? I sent a spanish message from Argentina in the first place, how can I be sure you understood what my problem is?

I'll try this:

SPANISH REPORT:

Intel(R) HD Graphics 630

Fecha del informe: sábado, 15 de abril de 2017

Hora del informe [hh:mm:ss]: 20:11:50

Versión del controlador: 21.20.16.4627

Sistema operativo: Windows* 10 Pro (10.0.14393)

Memoria física: 3784 MB

ID de proveedor: 8086

ID de dispositivo: 5912

Revisión de dispositivo: 04

BIOS de vídeo: 1046.0

Resolución actual: 1920 x 1080

Procesador: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz

Velocidad del procesador: 3912 MHz

Gráficos del procesador en uso: Intel(R) HD Graphics 630

Versión del sombreador: 5.1

Versión de OpenGL*: 4.4

Versión de OpenCL*: 2.1

* Microsoft DirectX* *

Versión en ejecución: 12.0

Versión compatible con el hardware: 12.0

* Dispositivos conectados al acelerador de gráficos *

Pantallas activas: 1

* Televisión digital *

Tipo de pantalla: Digital

Protocolo DDC2: Compatible

Gamma: 2,2

Tipo de conector: HDMI

Tipo de dispositivo: Televisión digital

Tamaño máximo de la imagen

Tamaño horizontal: 62,99 pulgadas

Tamaño vertical: 35,43 pulgadas

Modos compatibles

640 x 480 (60p Hz)

720 x 480 (60i Hz)

720 x 480 (60p Hz)

720 x 576 (50i Hz)

720 x 576 (50p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1280 x 720 (61p Hz)

1280 x 720 (60p Hz)

1280 x 720 (50p Hz)

1280 x 1024 (60p Hz)

1360 x 768 (60p Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (50p Hz)

EDID sin formato:

00 FF FF FF FF FF FF 00 7F FF 00 90 0F 00 00 00

01 12 01 03 80 A0 5A 78 0A 01 C1 A0 57 47 98 27

12 4C 4C 21 08 00 31 40 45 40 61 40 81 80 01 01

01 01 01 01 01 01 98 21 50 B0 51 00 1B 30 40 70

36 00 40 84 63 00 00 1E 4C 1D 00 72 51 D0 1E 20

6E 28 55 00 40 84 63 00 00 1E 00 00 00 FC 00 4C

43 44 20 54 56 0A 20 20 20 20 20 20 00 00 00 FD

00 30 3E 0E 44 0F 00 0A 20 20 20 20 20 20 01 C0

02 03 23 70 4F 01 02 03 04 05 06 07 10 11 12 13

14 15 16 1F 23 09 07 07 83 01 00 00 66 03 0C 00

20 00 80 01 1D 80 D0 72 1C 16 20 10 2C 25 80 40

84 63 00 00 9E 01 1D 80 18 71 1C 16 20 58 2C 25

00 40 84 63 00 00 98 01 1D 00 BC 52 D0 1E 20 B8

28 55 40 40 84 63 00 00 1E 02 3A 80 D0 72 38 2D

40 10 2C 45 80 40 84 63 00 00 1E 02 3A 80 18 71

38 2D 40 58 2C 45 00 40 84 63 00 00 1E 00 00 F8

* Otros nombres y marcas son propiedad de sus respectivos propietarios.

ENGLISH REPORT:

Intel(R) HD Graphics 630

Report Date: Saturday, April 15, 2017

Report Time [hh:mm:ss]: 8:11:50 PM

Driver Version: 21.20.16.4627

Operating System: Windows* 10 Pro (10.0.14393)

Physical Memory: 3784 MB

Vendor ID: 8086

Device ID: 5912

Device Revision: 04

Video BIOS: 1046.0

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz

Processor Speed: 3912 MHz

Processor Graphics in Use: Intel(R) HD Graphics 630

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.1

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Television *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 62.99 inches

Vertical Size: 35.43 inches

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60i Hz)

720 x 480 (60p Hz)

720 x 576 (50i Hz)

720 x 576 (50p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1280 x 720 (61p Hz)

1280 x 720 (60p Hz)

1280 x 720 (50p Hz)

1280 x 1024 (60p Hz)

1360 x 768 (60p Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (50p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 7F FF 00 90 0F 00 00 00

01 12 01 03 80 A0 5A 78 0A 01 C1 A0 57 47 98 27

12 4C 4C 21 08 00 31 40 45 40 61 40 81 80 01 01

01 01 01 01 01 01 98 21 50 B0 51 00 1B 30 40 70

36 00 40 84 63 00 00 1E 4C 1D 00 72 51 D0 1E 20

6E 28 55 00 40 84 63 00 00 1E 00 00 00 FC 00 4C

43 44 20 54 56 0A 20 20 20 20 20 20 00 00 00 FD

00 30 3E 0E 44 0F 00 0A 20 20 20 20 20 20 01 C0

02 03 23 70 4F 01 02 03 04 05 06 07 10 11 12 13

14 1...

[AlHill]

You can find the advanced editor here:

Doc

[PAvil]

I can't see the button nor the "Use advanced editor". All I can see is what I showed at the picture above... 😕

I thought I might be replying to the wrong adress, but I don't see any other Reply button either.

[idata]

/thread/113261 Pablox, thank you for the report.

I checked your report and you have the latest Intel® HD Graphics version available, so I would like to check a couple of things;

• Could you please let me know your motherboard model?
• Have you tried using the driver provided by your computer manufacturer?
• Are you using a HDMI straight connection? What is the cable brand and model?

Regards,

Amy.

[PAvil]

Motherboard: Gigabyte H110 DDR4

I don't have a manufacturer like Lenovo or Dell, it's a desktop computer made from 0 by a Computing and Technology Store, according to the specifications I asked. I suposse they installed the Intel Graphics Driver by defect (predetermined) I've been trying to use other drivers like Lenovo's or Dell's but it's worse...

Right know I have improved the image by completly uninstalling the driver and installing the last Intel version from zero. It looked better, but not the best. Besides, I tried 2 HDMI cables and didn't make a difference, until I tried a 3rd one (didn't have anything to lose, right?) and I could see another improvement in sharpness. But I still can see the difference compared to my other screens (tv, windows 10 laptop, ipad, iphone), it's still not the optime HD image. The colors in windows icons, menus and some images are poor quality, and also Chrome shows the same defect in it's icons and internet pictures.

On the other side, the video quality in youtube or the image quality in low-requirement games are way better than in windows desktop for example.

I do not have a separate video card, just the Intel HD Graphics from the micro.

PS: I can see the html and the advanced editor now from my iñad, but not from the pc.

[idata]

/thread/113261 Pablox, the motherboard manufacturer provides graphics drivers, I checked the model you provided but there are several Gigabyte H110. Could you please confirm which on these http://www.gigabyte.com/Motherboard/Intel-H110 Intel H110 | Motherboard - GIGABYTE is the one you have? Then we can try with the drivers provided by Gigabyte.

Is there any chance you can take a picture of the poor quality you see?

Regards,

Amy.

[PAvil]

Motherboard is Gigabyte H110M-H LGA 1151 DDR4.

I don't know if you'll be able to see what I see in my screen, may be the pictures will show just fine in yours. They definetly don't look good at all in mine. I hope you can see what I'm talking about in these examples:

Look at the pixels around the intel and home logos and the photo of the girl

This one is a 4K UHD picture: it looks better in my old VGA conexion computer than here. Even the colours are wrong, and the blur in the background, on the tree and the leaves. (This are pictures that I chose because I compared them in other screens that look just fine)

Here you can see it clearly in HD photos by looking at the faces of the players

I hope you can see them the way I do. I really hope there's a solution. I love high definition screens, I fell in love with them ever since they appeared, I couldn't stop staring at them at the stores when they first came out for sale, and I still can't. I can clearly see when there's a defect or something wrong about the image and it really bothers me. I work with computers, tablets, ipads, smartphones and other kind of screens and it's very easy to see the difference between what it should look like and what my new PC looks like. Please, help! Thanks for your patience and for your quick answers!

[idata]

/thread/113261 Pablox, thank you for the screenshots. I was actually hoping that you were able to take pictures because I want to check if this might be related to the screen.

I checked your screenshots and they all seem high quality, to be honest I could not see any bad performance in colors or resolution.

Please try to install the Gigabyte driver which you can find here; http://www.gigabyte.com/Motherboard/GA-H110M-H-rev-10# support-dl GA-H110M-H (rev. 1.0) | Motherboard - GIGABYTE.

Regards,

Amy.

[PAvil]

Which Driver should I install? I already tried some of these Drivers before. I installed the Chipset. Now I'm downloading the Realtek HD Audio Driver.

[idata]

Try the Intel VGA Driver version 21.20.16.4541, and in case you have not updated your BIOS try with BIOS F20.

Regards,

Amy.

[idata]

Were you able to follow the suggestion mentioned above?

Regards,

Amy.

[PAvil]

I'm downloading the VGA Driver right now. As for the BIOS, I already have the F20 version.

A couple of days ago I bought a Graphics Card AMD Radeon R5 230 1Gb DDR3. The overall grapics improved, but the pictures and photos from the internet (even before and after download) still look very bad, all pixeled and distorted. Some videos show the same problem. I checked the internet connection and it's perfectly fine.

Here's what my computer is like: (DXDIAG info) may be you'll be able to see something out of place. If you go to the graphics card section you'll se this: Current Mode: 1920 x 1080 (32 bit) (59Hz). Would this be a problem? because my OS is a 64mb system and my Monitor supports 60Hz. Should't I be able to use 1920x1080 (64 bit) (60Hz)?

Sorry I copied the DXDIAG info, I still can't see the "Use Advanced Editor" button. I'll install the VGA Driver and let you know how it goes. Thank you!

------------------

System Information

------------------

Time of this report: 4/27/2017, 17:34:12

Machine name: DESKTOP-OG2DL6Q

Machine Id: {23644601-501E-4253-944C-BC03B4A1BD5B}

Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170327-1835)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: H110M-H

BIOS: F20

Processor: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (4 CPUs), ~3.9GHz

Memory: 4096MB RAM

Available OS Memory: 3784MB RAM

Page File: 3001MB used, 2511MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 144 DPI (150 percent)

DWM DPI Scaling: Enabled

Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.14393.0000 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: AMD Radeon R5 200 Series

Manufacturer: Advanced Micro Devices, Inc.

Chip type: AMD Radeon Graphics Processor (0x6779)

DAC type: Internal DAC(400MHz)

Device Type: Full Device

Device Key: Enum\PCI\VEN_1002&DEV_6779&SUBSYS_A004174B&REV_00

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 2676 MB

Dedicated Memory: 1012 MB

Shared Memory: 1664 MB

Current Mode: 1920 x 1080 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: LCD TV

Monitor Id: ___9000

Native Mode: 1360 x 768(p) (60.366Hz)

Output Type: HDMI

Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Driver File Version: 8.17.0010.1404 (English)

Driver Version: 15.201.1151.1008

DDI Version: 11.2

Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 03/11/2015 09:00:00 p. m., 1479808 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71EE2-2439-11CF-8771-0E80BEC2C535}

Vendor ID: 0x1002

Device ID: 0x6779

SubSys ID: 0xA004174B

Revision ID: 0x0000

Driver Strong Name: oem5.inf:cb0ae4141cdfa60e:ati2mtag_NI:15.201.1151.1008:pci\ven_1002&dev_6779&subsys_a004174b

Rank Of Driver: 00D10001

Video Accel: ModeMPEG2_A ModeMPEG2_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC

Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

D3D9 Overlay: Not Supported

DXVA-HD: Not Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled</...

[idata]

Thanks for the information.

The (32 bit) refers to the Color Depth, is not related to the instructions set.

Pablox, I would like to check one more thing regarding your processor, please run the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool, and add the file once done. This test will help to check the health of your processor, please remove the graphics card when running the test

Regards,

Amy.

[PAvil]

Hello Amy,

I downloaded the Motherboard Driver you told me and installed it. It worked! I can see the pictures in HD definition and the desktop elements look very sharp.

Even though many pictures from google still look blury at first sight, once I click on them and maximize them, they look perfect.

Games also look and run even better than before.

Thank you for your patience and quick responses, and for helping me solve my problem! I learned a lot along the way.

Regards,

Pablo.-

[PAvil]

PS: If anyone else has this problem, I suggest to check all the suggestions I received. One of them should definetly work for you!

PS2: Still don´t know why I`m writing in english when I presented my problem in spanish in the first place. Not that I have a problem, I love English! But if I didn´t understand it I think I wouldn`t have solved my problem. Just in case!

[idata]

Pablo, you're welcome. I am really glad the driver fixed this.

Hope you can enjoy it, and if you need further assistance let us know.

Regards,

Amy.