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You should contact support at this link:
https://service.mcafee.com/webcenter/portal/cp/home/faq?term=*&platform=mobile&mode=browse&fsource=Knowledge+Base&_afrLoop=1201679868279313# !%40%40%3F_afrLoop%3D1201679868279313%26centerWidth%3D100%2525%26fsource%3DKnowledge%2BBase%26leftWidth%3D0%2525%26mode%3Dbrowse%26notShowBreadcrumb%3Dtrue%26platform%3Dmobile%26rightWidth%3D0%2525%26showFooter%3Dfalse%26showHeader%3Dfalse%26term%3D*%26_adf.ctrl-state%3Daqsmwb9yj_143 https://service.mcafee.com/webcenter/portal/cp/home/faq?term=*&platform=mobile&mode=browse&fsource=Knowledge+Base&_afrLo…
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nidia, that is correct, the best support should be provided by McAfee®. Use the link mentioned above for more information.
Regards,
Amy.
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