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Textures/shaders/lights problem HD520 with Eve Online

GGabr6
Beginner
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Hello, people!

Bellow two prints showing the problem running Eve Online on my Dell 2-in-1 Inspiron 5368 - i3 6100u - RAM 4Gb DDR4 2133MHz.

Probably a driver issue, since this GPU even has DX12 support.

His face with this black shadow.

The monitors like the one shown above have this visual glitch.

Sorry for the crap images. Needed to take them with my phone, since the printscreen wasn't working properly.

Thanks in advance! If more information is needed, please ask me.

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idata
Employee
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Hi Gaba,

 

 

Could you please attach the result of the Intel® System Support Utility and the result of the Intel® Graphics report, in order to collect more information?

 

 

Intel® System Support Utility

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Intel® Graphics report

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

 

 

Regards,

 

Hellen.

 

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GGabr6
Beginner
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Hi, Hellen. Thanks for replying.

I don't know how to send the reports to you, so I'm sharing them via my Google Drive account in the following links:

https://drive.google.com/open?id=0B6Lc9zkUqeUkaUFTMzl1MXlTeXM Intel(R) HD Graphics 520 sábado, 10 de setembro de 2016_English.txt - Google Drive

https://drive.google.com/open?id=0B6Lc9zkUqeUkMk5sdWppZ2U3cEk SSU.xml - Google Drive

Thanks for your attention.

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idata
Employee
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Hi Gaba,

 

 

Please try uninstalling current driver version installed, using this method;
  • Open the Device Manager.
  • Find the Intel Graphics Driver.
  • Right click Intel Graphics Driver and select Uninstall.
  • Select the check box
  • Delete the driver software for this device.
  • Reboot the computer after the uninstalling process has finished.
Then try with this method, installing our generic driver manually.

 

 

How to manually install an Intel® Graphics Driver for Windows® 10

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

 

 

Intel® Beta Graphics Driver for Windows® 10

 

https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t

 

 

It is important to mention that we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings, and capabilities. For that reason they design their own drivers, to meet the exact specifications on their computers. The best you can do is installing the latest customized driver released by your OEM (Original Equipment Manufacturer) DELL*.

 

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=0FNGG http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=0FNGG

 

 

Please let me know the outcome.

 

 

Regards,

 

Hellen.

 

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GGabr6
Beginner
865 Views

Hi, Hellen.

I did what you asked and the output is almost the same, just the "monitors" of the game aren't bugged anymore, but I think this problem was solved when I changed the profile from "Performance" to "Balanced" in the 3D graphics settings of the HD 520. Apart from that, the problem with the reflections/lights with that black tint still persists.

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idata
Employee
865 Views

Hi Gaba,

 

 

Let's try this, could you please set the game with low options in the Game?

 

Is this happening only playing this game?

 

 

If you still get this issue, Could you please fill out the information asked in this site?

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Regards,

 

Hellen.

 

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idata
Employee
865 Views

Hi Gaba,

 

 

I was checking this thread and I was wondering if you were able to resolve this problem.

 

 

Regards,

 

Hellen.

 

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