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Intel HD620 (Kaby Lake) no audio from HDMI when monitor is off setting

idata
Employee
2,569 Views

Before the Kaby Lake i used HD 420. The driver settings provided a setting which enabled me to send audio over hdmi when the monitor/TV was off. The current HD 620 hasnt got this option in the Intel Graphics Settings control panel. I would like this setting so I dont need to have my tv on all the time, consuming power.

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idata
Employee
969 Views

Hello RACFR,

 

 

I will be more than glad to assist you with your matter.

 

 

Before I can provide you further assistance I would like to confirm the following information:

 

 

-Could you please provide me the model of your desktop, laptop or Intel device?

 

-Which will be the model of your processor?

 

-Were you able to get audio from the HDMI before?

 

-Since when the issue start?

 

-Have you done any change to your system before you start to face this issue?

 

 

Hope I can hear from you soon.

 

 

Best regards,

 

Angie
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idata
Employee
969 Views

Hello RACFR,

 

 

I do apologize for the inconvenience.

 

 

I forgot to mention, that I would like to confirm the version of your Operating System?

 

Hope I can hear from you soon.

 

 

Best regards,

 

Angie
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idata
Employee
969 Views

Hi Angie,

Its a Gigabyte Brix GB-BKi3HA-7100. It has the i3 Kaby Lake. I never had audio with monitor off bc Windows thinks its a laptop, and this setting is therefor missing in Intel Graphics Control Center. This problem has been from the beginning. Im using Win 10. I would think i need a registry edit of some sort to get the GFX to think the PC is a desktop instead of laptop.

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idata
Employee
969 Views

Hello RACFR,

 

 

Thank you very much for your reply.

 

 

I would like to confirm another detail. Could you please provide the specific model of your i3 processor?

 

 

I am looking forward to hearing from you.

 

 

Best regards,

 

Angie
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idata
Employee
969 Views

Intel® Core™ i3-7100U 2.4GHz

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idata
Employee
969 Views

Hello RACFR,

 

 

Thanks for the information.

 

 

In regard to your concern, please install the latest audio driver for your device. At the following link you will be able to find the drivers provided by your manufacturer (OEM):

 

 

http://www.gigabyte.com/products/product-page.aspx?pid=6082# dl GB-BKi3HA-7100 drivers

 

 

Also, at the following forum, you will be able to find some steps that were helpful for a customer with a similar issue /message/439463# 439463 https://communities.intel.com/message/439463# 439463

 

 

If the audio issue persists, you can contact the http://www.gigabyte.com/support-downloads/support-downloads.aspx Technical Support of Gigabyte.

 

 

I am looking forward to hearing from you.

 

 

Regards,

 

Angie
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