Intel SSD 535 series cannot detect when Windows 10 operating system reboot (SSD FW already upgrade to RG21)

[ilin9]

Hi

This problem is random occur, when system reboot will show "a disk read error occurred ,Press Ctrl+Alt+Del to restart"

Or system stop working at Windows logo ,as below picture

And I found this website have information for Intel 530/535 SSD have same issue ,need to upgrade SSD Firmware to the 2.0.14

http://drivers.softpedia.com/blog/intel-fixes-devsleep-issue-for-its-530-and-535-solid-state-drive-s... Intel Fixes DevSleep Issue for Its 530 and 535 Solid-State Drive Series

But my SSD Firmware already upgrade to latest version ,via Firmware update tool box (V3.3.3),currently SSD Firmware is RG21 ,

But problem is still random occur

https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Download Intel® Solid-State Drive Toolbox

https://downloadcenter.intel.com/download/18363/Intel-Solid-State-Drive-Firmware-Update-Tool Download Intel® Solid-State Drive Firmware Update Tool

Should I downgrade SSD Firmware to the 2.0.14 ?

Any ideas or advice what to do?

[jbenavides]

Hello Reslin,

If you have confirmed that your Computer is not compatible with DevSlp and you need to disable it in your Intel® SSD, please http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support and engage a support agent in your region. They will be able to provide further instructions about this.

Please make sure you have checked the following as well:

- Update the BIOS in your PC.

- Try using a different SATA cable and connect the boot SSD to the main port of the motherboard.