Possible Intel HD Graphics 515 issues

NMill2 · ‎04-19-2017

Hello all,

I am currently having an issue and I believe it has something to do with the graphics card driver. I am running windows 10 on a Lenovo Yoga 710 and as stated above the graphics card is an Intel HD Graphics 515. The issues that I am running into is when opening specific applications the window tends to "hang", white or black screen. I had created a very simple javafx GUI for a class which is when I started noticing this issue. Then I found that programs such as DNScrypt did something similar. The GUI was working last week but now will now only "hang", also to note that it works on other pc's. I had uninstalled and reinstalled the application but this did not fix the problem. After doing some research and asking around I was informed it could be a driver update that's not compatible with some versions of software. I downloaded the Intel Driver Update Utility several times from the Intel website and when opening the application, all I am shown is a white screen with a title. On 4/18 I rolled back the driver, which the java GUI was still hanging but the Intel Driver Update Utility was showing the entire page. I attempted to open the utility again on 4/19 and the update utility returned to the white screen. I went and chose to roll back again and the utility program still wasn't working. Windows 10, Graphics Driver and several other updates have been installed and checked prior to writing this. I have not manually uninstalled/reinstalled the driver or installed an older version of the driver. I may be reading the wrong information but I believe my driver version is 21.20.16.4550, updated, and while searching the windows 10 32 bit available driver downloads, the only drivers being displayed are for version 15.40.XX.XX. Would installing one of these drivers be advised as an attempt to fix the situation? Any other idea's I could try or is this a wait and see if an update comes along? I have attached images from direct-x diagnostic tool that may help. Thank you for your help!

idata · ‎04-20-2017

Hi, Korinoshi, Thank you very much for joining the Intel® Graphics communities and for sharing those files.

What we recommend to try to fix this problem is to install the graphics drivers provided by the manufacturer of the laptop, in this case Lenovo. I looked on their web site but there are different versions for Lenovo Yoga 710, not sure if the drivers showing on the link below are the right ones for your laptop, please look for VGA to install the graphics driver, it is version 4550, since according to the pictures the driver currently installed is 4534:

http://pcsupport.lenovo.com/au/en/products/laptops-and-netbooks/yoga-series/yoga-710-11ikb/downloads http://pcsupport.lenovo.com/au/en/products/laptops-and-netbooks/yoga-series/yoga-710-11ikb/downloads

Also, another thing to try will be a BIOS update and to-reinstalled the chipset driver, but before trying any of the those steps, please check with Lenovo if this is a good option for this problem:

http://pcsupport.lenovo.com/au/en/products/laptops-and-netbooks/yoga-series/yoga-710-11ikb/contactus http://pcsupport.lenovo.com/au/en/products/laptops-and-netbooks/yoga-series/yoga-710-11ikb/contactus

Since the laptop works with Intel® HD Graphics 515, we can try the following Intel drivers, remember that the Intel graphics drivers are generic, so they may or may not work with your system, that is why we recommend to install the drivers from the manufacturer:

Driver 4627:

https://downloadcenter.intel.com/download/26669/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88354 https://downloadcenter.intel.com/download/26669/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88354

Driver 4352:

https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88354 https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88354

Please let me know the results of trying the steps above.

Any further questions, please let me know.

Regards,

Alberto

NMill2 · ‎04-21-2017

Thank you for your response,

I have tried all of the steps mentioned above. I uninstalled all of the drivers and reinstalled them both manually and using a lenovo installer several times. The driver version in the picture was during a roll back, my apologies. I did try both versions and with with each of the fresh driver installs I received the same issue.

I did need to update the BIOS and I attempted to reinstall the chip set drivers but to no avail. I was unable to download Driver 4627 due to an incompatibility and Driver 4352 was incompatible with my processor.

I did uninstall the driver and I am using the basic Microsoft Display driver which is displaying everything properly. This may just be a wait and see if an update comes along in the applications that is compatible.

idata · ‎04-21-2017

Korinoshi, You are welcome. Thank you very much for providing that information, It is great to hear that by using the basic Microsoft® Display driver the display is working properly. And yes, at this point as you mentioned one of the options will be to wait and see if there will be an update compatible with the application. If there is a problem with the laptop once again, the best thing to do will be to check with Lenovo directly, for further technical and warranty assistance. From our end we did all the possible troubleshoot steps to in order to try to fix this problem.

Any questions, please let me know.

Regards,

Alberto