estou com problema no jogo Resident Evil 7

[idata]

em determinado local do jogo , acontece uma saída inesperada um erro com a seguinte descrição: "renderdevicedx11.cpp 3796 present failed HRESULT=0x887a0005 GetDeviceRemovedReason"

[idata]

Ander, Thank you very much for joining the Intel® Graphics communities.

In order to better assist you we just need to gather a few details about your system:What is the model of your board?What is the model of your processor?If this is a laptop, what is the model of the laptop?The problem happens just with that one game or it happens with all the games?Which Windows version are you using?Did you make any recent changes on the system, like a Windows update?Did the game work fine before? Once we gather that information we will be able to try different troubleshoot steps to try to fix the problem. Any further questions, please let me know. Regards,Alberto

[idata]

Ander, Thank you very much for providing that information.

Remember that the Intel® graphics drivers are generic, meaning they may or may not work with your system, that is why we always recommend to use the drivers provided by the manufacturer of the device. The processor showing in there works with Intel® HD Graphics 5500 controller, so we can try the following drivers in order to try to fix the problem:4624:https://downloadcenter.intel.com/download/26682/Intel-Graphics-Driver-for-Windows-15-40-?product=86210 https://downloadcenter.intel.com/download/26682/Intel-Graphics-Driver-for-Windows-15-40-?product=862104501https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-15-40-?product=86210 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-15-40-?product=86210 Did you tried to install the graphics drivers provided by the manufacturer of the computer?Have you tried a BIOS update to the latest version? Any questions, please let me know. Regards,Alberto

[idata]

ja tentei instalar todos os Driver eu estava com a versão mais atualizada dos Driver e mesmo assim o problema perciste

[idata]

segue em anexo as informações do Driver

[idata]

Ander, Thank you very much for letting us know that information and for the picture.

In order to look for additional options to try: What is the model of the laptop?The problem happens just with that one game or it happens with all the games?Did you make any recent changes on the system, like a Windows update?Did the game work fine before?Did you tried to install the graphics drivers provided by the manufacturer of the computer?Have you tried a BIOS update to the latest version? Any questions, please let me know. Regards,Alberto

[idata]

ACER ASPIRE E 15

O PROBLEMA SÓ ACONTECE COM ESSE JOGO, EM DETERMINADA PARTE

NÃO FORAM FEITAS ALTERAÇÕES NO SISTEMA

JA FOI TESTADOS COM VÁRIOS DRIVERS DO FABRICANTEA BIOS ENCONTRASSE NA VERSÃO MAIS ATUALIZADA

[idata]

Ander, Thank you very much for providing those details.

In this case we will do further research on this matter, in order for us to be able to do that, please provide the information requested on the link below:/thread/77761 https://communities.intel.com/thread/77761 Any questions, please let me know. Regards,Alberto

[idata]

Ander, I just wanted to check if you saw the information we requested on the previous post and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto

[idata]

eu só precisaria de uma solução pois ja tentei de tudo mesmo assim não resolveu o problema

[idata]

Ander: Thank you once again for providing that update.

The reason why we are requesting for you to provide that information, is because we will try to replicate the issue in our lab, so we wanted to get the most accurate details about the system you are using and the steps we need to follow to confirm if the same problem happens in our lab. Any questions, please let me know. Regards,Alberto R

[idata]

Ander: I just wanted to check if you will be able to provide the information requested previously and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R

[idata]

seja mais claro em que tipo de informações é preciso para isso que meandrei

[idata]

Ander: Sure, please fill all the information requested on the following chart, provide as much details as possible:

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>

Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%): </span>

Hardware (HW)

Brand and Model of the system.

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

How much memory [RAM] in the system (see note2 below).

Provide any other hardware needed to replicate the issue.

XXXWHITESP...

[idata]

Ander: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R

[idata]

Ander, I just wanted to check if you saw the information we requested on the previous post?

Any questions, please let me know.Regards,Alberto