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INtel HD 5500 Control PAnel stopped working

MHass9
Beginner
1,266 Views

hey i intalled win 7 and now i updated the drivers from you site after restart my drivers arnt working good when i open the intel HD control panel and click on display or profile it crashed and gives such error

Intel HD has stopped working

Problem Event Name: APPCRASH

Application Name: Gfxv4_0.exe

Application Version: 8.15.10.4624

Application Timestamp: 58c04758

Fault Module Name: igfxDH.dll

Fault Module Version: 6.15.10.4624

Fault Module Timestamp: 58c04746

Exception Code: c000001d

Exception Offset: 00000000000589b1

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: bd63

Additional Information 2: bd63575a22f97270fad50d3b9f36f9eb

Additional Information 3: 684e

Additional Information 4: 684e4d866fa18b6a08d586944f1a34ab

Any solution ......... except uninstalling and installing the drivers through device manager or clean boot etc i tried all including compatibility, run as admin, even in safe mode as well

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2 Replies
idata
Employee
322 Views

Hello MurtazaHassan,

My apologies for the inconvenience.

Have you tried using the customized drivers from your computer manufacturer?

Regards,

Amy C.

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idata
Employee
322 Views

/thread/115790 MurtazaHassan, if you need further assistance let us know.

Regards,

Amy C.

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