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Intel Iris 540 - "Display driver igfx stopped responding and has successfully recovered."

RSait2
Beginner
2,106 Views

When trying to play H1Z1 (other games seem to be working ok) I have been getting "Display driver igfx stopped responding and has successfully recovered." error.

This started immediately after a driver update. If I load older drivers the issue seems to be corrected by I would like to get the issue resolved in the new drivers.

I am willing to try anything to assist with diagnosing and resolving this issue.

Per H1Z1 support this issue is caused by overclocking of the hardware but I am running 2016 MacBook Pro with no overclocking. It's not a cooling issue as the error occurs immediately after launching the game (less than 30 seconds after booting the machine and it's cool to the touch)

Last known good driver was 5/22/2017 through Windows Update if I recall.

I messed with TdrDelay and associated registry settings for the timeout detection mechanism with no luck. Instead of "Display driver igfx stopped responding and has successfully recovered."

You end up with "Application H1Z1.exe has been blocked from accessing Graphics hardware."

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Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<br style="font-family: &font-size:13.33px; font-style: normal; font-weight: 400; border-color: # 3d3d3d; border-style: none;"/>

Always (100%): X

Often (51-99%):

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Very Sporadic (<20%):<p style="font-family: &font-size:14px; font-style: normal; font-weight: 400; border-...

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idata
Employee
991 Views

Hello S8ER01Z,

 

 

I understand that latest graphics driver crashes when trying to play H1Z1.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

Apple* has requested that all inquiries related to their products need to be referred to them. The best option would be contacting Apple* so they can provide proper troubleshooting steps for this issue. This link will give you their contact information https://support.apple.com/contact https://support.apple.com/contact

 

 

Drivers you download from either our Intel website or Windows* Update have been validated for PC only. We cannot guarantee drivers will be able to work fine on Macintosh* computers.

 

 

Regards,

 

Fred D.

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2 Replies
idata
Employee
992 Views

Hello S8ER01Z,

 

 

I understand that latest graphics driver crashes when trying to play H1Z1.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

Apple* has requested that all inquiries related to their products need to be referred to them. The best option would be contacting Apple* so they can provide proper troubleshooting steps for this issue. This link will give you their contact information https://support.apple.com/contact https://support.apple.com/contact

 

 

Drivers you download from either our Intel website or Windows* Update have been validated for PC only. We cannot guarantee drivers will be able to work fine on Macintosh* computers.

 

 

Regards,

 

Fred D.
RSait2
Beginner
991 Views

Bummer, thanks for the information.

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