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Red and Pink Tinted Screen With Graphics Drivers Update

ZBerg1
Beginner
‎06-15-2013 07:56 PM
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I recently updated my graphics drivers, using the drivers scanner on this site, and when I restarted my computer, everything was normal for a few seconds, then the whole screen got a strong red tint. I could barely read anything. I tried re-calibrating my colors, but to no avail. I ended up running a system restore to a few days ago. I took a screenshot before the restore, but when I looked back at it after the restore, it was normal. I'm using an HP pavilion DV7 laptop on Windows 7. My graphics card is Intel Graphics Family 3000 HD. I have a DxDiag report already saved, though I have no idea which part you need.

Thanks in advance

Zach

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DArce
Valued Contributor III
‎06-17-2013 11:29 AM
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Please copy paste the whole contents of the dxdiag report you have saved. In addition, could you please specify what driver version did you try to install and if you got any error messages during the update?

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ZBerg1
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‎06-17-2013 01:13 PM
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In response to DArce

I tried to install the latest one (The one specified by the scanner on this site.) I got no error messages during the installation. When I tried to run the driver installer, it said the download was corrupted, so I deleted it and redownloaded it. It ran with no problems.

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ZBerg1
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‎06-17-2013 01:13 PM
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------------------

System Information

------------------

Time of this report: 6/14/2013, 23:52:59

Machine name: VATTIRA-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv7 Notebook PC

BIOS: InsydeH2O Version 03.60.48F.1B

Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 8192MB RAM

Available OS Memory: 8140MB RAM

Page File: 4421MB used, 11856MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Advanced Micro Devices, Inc.

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_185D103C&REV_09

Display Memory: 4095 MB

Dedicated Memory: 1068 MB

Shared Memory: 3027 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO139E

Native Mode: 1600 x 900(p) (60.123Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2476 (English)

Driver Version: 8.882.2.3000

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/9/2011 12:32:00, 8311808 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4256-11CF-CF77-5738B7C2C535}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x185D103C

Revision ID: 0x0009

Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:iSNBM1ML_PROXY:8.882.2.3000:pci\ven_8086&dev_0116&subsys_185d103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

...

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DArce
Valued Contributor III
‎06-18-2013 09:46 AM
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Try using the latest video driver provided by Hewlett Packard* which is customized for your system. record the results.

Then try updating the BIOS of your computer. Such updates are available at:

http://www8.hp.com/us/en/drivers.html HP Drivers and Downloads for Printers, Scanners and More | HP ® Support

After that is done, test using a previous driver version, posted here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng Driver version 15.28.12.64.2932

After checking the results on that driver, test using the driver posted here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng Driver version 15.28.15.64.3062

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ZBerg1
Beginner
‎06-18-2013 10:46 AM
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That works.

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ZBerg1
Beginner
‎06-18-2013 01:00 PM
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Nevermind. Now when I put my computer to sleep, the screen doesn't turn on when it wakes up, however, the rest of the machine, (Fingerprint scanner, sound etc.) does.

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DArce
Valued Contributor III
‎06-18-2013 03:09 PM
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Was the BIOS already updated?

Which driver version did you test with? (Driver version 15.28.12.64.2932 or Driver version 15.28.15.64.3062, or the one posted on Hewlett Packard's website). What is the result when testing each one of these three?

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ZBerg1
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‎06-18-2013 05:41 PM
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I just had to re-update the BIOS. I'll test the drivers again.

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ZBerg1
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‎06-18-2013 08:29 PM
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Now that I've updated the BIOS, the same thing (Red screen) happens with the drivers you linked me.

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DArce
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‎06-19-2013 10:05 AM
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And what happens when you use the drivers provided by Hewlett Packard*?

What happens to the image if you test using an external video display connected to your computer?

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ZBerg1
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‎06-19-2013 10:23 AM
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I've got the drivers from Hewlett Packard installed, I think that may be what it interfering with the Intel drivers.

As for the external display, I don't have one readily available.

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DArce
Valued Contributor III
‎06-21-2013 01:24 PM
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You can try removing all the video drivers installed. , this is done through the Control Panel, go to programs and features. Then locate any entry similar to Intel® Graphics Media Accelerator or video driver and remove it. After that, use the Have disk installation instructions on this site to install the latest generic driver we provided.

http://www.intel.com/support/graphics/sb/CS-033915.htm Graphics — How to update graphics driver for Microsoft Windows 7*

The driver package you need to use is posted here:

Download Center

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ZBerg1
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‎06-23-2013 11:15 AM
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All I have is Intel HD Graphics Driver.

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DArce
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‎06-24-2013 10:47 AM
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Please go ahead and remove such driver listed and then use the installation method that was suggested above

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