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Problems with Intel HD Graphics on Lenovo X220 Tablet

idata
Employee
2,079 Views

Hello,

we do have two Lenovo X220 Tablets with integrated Intel HD Graphics.

On one of them today the following problem occured (perhaps auto-updated the drivers while having been connected to the internet):

While booting the internal display works just fine. But after the Windows 7 (64bit) Logo was shown, the internal display blacks and only the external VGA-connected monitor works. Switching between external, extended and internal works fine (if external is the only selected display to use, the resolution is higher than in clone-mode). In extended-desktop-mode I can move the mouse out of the external display to the internal screen, but can't see it there...

The background-light is on, so it is activated. When switched to external display only-mode, the background-light of the internal display switches off.

Uninstallung Intel HD-graphics works to get back a usable Windows-Laptop but isn't satisfying.

The previous driver which I can download on the Intel-website doesn't work, too. And Lenovo-Update offers an Intel GT1/GT2-Driver, which doesn't solve the problem, too. Though it is no damage of hardware, only software problem, I don't know who to get into contact with: Lenovo or Intel. Who can solve the problem?

After the christmas days/New Years Eve the notebook has to be usable again for being used in the lectures of our faculty...

Here the hardware information, I can get from the Intel-Driver:

Info about internal display:

General information:

Display type: digital

Serial number: LEN40E2

DDC2-Protocol: supported

Gamma: 2,2

Connection-Type: LVDS

Machine-Type: Notebook

maximum image-size:

horizontal: 11,02 Inch

vertical: 06,30 Inch

Support for power-management:

Standby: supported

Hibernate: supported

Activ-off-Mode: supported

Supported modes:

1366x768 (60Hz)

Systeminformation:

Intel(R) HD Graphics 3000

 

 

 

 

 

Report Date: 12/21/2011

 

Report Time[hr:mm:ss]: 19:0:23

 

Driver Version: 8.15.10.2538

 

Operating System: Windows 7 Service Pack 1(6.1.7601)

 

Default Language: German (Germany)

 

DirectX* Version: 10.1

 

Physical Memory: 3979 MB

 

Minimum Graphics Memory: 64 MB

 

Maximum Graphics Memory: 1696 MB

 

Graphics Memory in Use: 155 MB

 

Processor: Intel64 Family 6 Model 42 Stepping 7

 

Processor Speed: 2492 MHz

 

Vendor ID: 8086

 

Device ID: 0126

 

Device Revision: 09

 

 

 

 

 

* Processor Graphics Information *

 

 

 

Processor Graphics in Use: Intel(R) HD Graphics 3000

 

Video BIOS: 2089.0

 

Current Graphics Mode: 1024 by 768

 

 

 

 

 

* Devices Connected to the Graphics Accelerator *

 

 

 

Active Monitors: 1

 

Active Notebook Displays: 1

 

* Monitor *

 

 

 

Monitor Name: PnP-Monitor Standard

 

Display Type: Analog

 

Gamma Value: 2,2

 

DDC2 Protocol: Supported

 

 

 

Maximum Image Size:

 

Horizontal: 16,14 inches

 

Vertical: 12,20 inches

 

 

 

Monitor Supported Modes:

 

640 by 480 (60 Hz)

 

640 by 480 (75 Hz)

 

720 by 400 (70 Hz)

 

800 by 600 (75 Hz)

 

800 by 600 (60 Hz)

 

1024 by 768 (75 Hz)

 

1024 by 768 (60 Hz)

 

1152 by 864 (75 Hz)

 

1280 by 1024 (60 Hz)

 

1280 by 1024 (75 Hz)

 

1600 by 1200 (60 Hz)

 

 

 

 

Display Power Management Support:

 

Standby Mode: Supported

 

Suspend Mode: Supported

 

Active Off Mode: Supported

 

 

 

Raw EDID:

 

00 FF FF FF FF FF FF 00 10 AC 20 A0 4C 4D 41 31

 

03 13 01 03 0E 29 1F 78 EE EE 91 A3 54 4C 99 26

 

0F 50 54 A5 4B 00 81 80 A9 40 71 4F 01 01 01 01

 

01 01 01 01 01 01 48 3F 40 30 62 B0 32 40 40 C0

 

13 00 6F 13 11 00 00 1E 00 00 00 FF 00 47 33 35

 

38 48 39 31 45 31 41 4D 4C 0A 00 00 00 FC 00 44

 

45 4C 4C 20 32 30 30 37 46 50 0A 20 00 00 00 FD

 

00 38 4C 1E 53 11 00 0A 20 20 20 20 20 20 00 0D

 

 

 

* Built-in Display *

 

 

 

Monitor Name: Wide viewing angle & High density FlexView Display 1366x768

 

Display Type: Digital

 

Gamma Value: 2,2

 

DDC2 Protocol: Supported

 

 

 

Maximum Image Size:

 

Horizontal: 11,02 inches

 

Vertical: 06,30 inches

 

 

 

Monitor Supported Modes:

 

1366 by 768 (60 Hz)

 

 

 

 

Display Power Management Support:

 

Standby Mode: Supported

 

Suspend Mode: Supported

 

Active Off Mode: Supported

 

 

 

Raw EDID:

 

00 FF FF FF FF FF FF 00 30 AE E2 40 00 00 00 00

 

00 14 01 03 80 1C 10 78 EA D4 E5 95 59 57 8B 28

 

20 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

 

01 01 01 01 01 01 8A 1B 56 7C 50 00 14 30 21 20

 

25 00 15 9C 10 00 00 1B 8A 1B 56 7C 50 00 14 30

 

21 20 25 00 15 9C 10 00 00 1B 00 00 0...
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DArce
Valued Contributor III
801 Views

Hello,

The drivers that are provided through our web site and most of the drivers provided through Microsoft* Update driver wizard, are generic drivers that are not customized for Original Equipment Manufacturer systems.

We always recommend on using the drivers provided directly by your system manufacturer instead of using generic drivers, specially when using tablet or similar computers.

In this case, I suggest you to uninstall the generic driver you loaded and use the drivers directly provided by your Original Equipment Manufacturer. To contact them you can refer to:

http://www.lenovo.com/contact/us/en/ http://www.lenovo.com/contact/us/en/

In addition you can try setting the system to a previous restore point or use the restore CD or DVD that comes with the computer.

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idata
Employee
801 Views

The previously uses drivers were the original lenovo. Using the Intel drivers was a trial to solve that issue.

After Xmas I will try a reinstall from scratch.

Happy Xmas

Sven

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