Intel Unite® App
Gain crucial understandings of the Intel Unite® App
Announcements
This product has been discontinued. This board is currently read only and no longer accepting new posts. Learn more
459 Discussions

Intel Unite App getting disconnected from HUB

JSala17
Beginner
1,207 Views

Hi Guys,

I installed the Intel Unite for Small Business v3.1.41.18 on Dell's Optiplex 7040 with Windows 10, this HUB is connected to a Wireless Router that's simulating a corporate network (It doesn't have Internet connection), my issue is that whenever I connect to the HUB with two different clients for some reason they get disconnected after a while even if there's activity in one of them (e.g. a video play in a loop). Is there any value that we can modify to avoid this behavior?

Kind regards,

Jhon S.

0 Kudos
2 Replies
idata
Employee
298 Views

Hello JhonS,

 

 

Thank you for contacting the Intel community.

 

 

I'm sorry the issue you have experience with the Intel® Unite app.

 

 

Does this issue happen when if you connect the HUB to a wire LAN?

 

 

Is this the standalone or the enterprise Intel® Unite app?

 

 

Please check the following link for Intel® Unite installation guidance.

 

 

If the problem persists, please provide us with the following information:

 

SKU:

 

Vendor:

 

Brand and model:

 

Intel® unite app version:

 

BIOS version: (If you don't have the latest BIOS I suggest you to update it)

 

 

 

Best regards,

 

 

Ivan U.

 

0 Kudos
idata
Employee
298 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan U.
0 Kudos
Reply