Processors
Intel® Processors, Tools, and Utilities
14516 Discussions

Will the little scratch void my warranty?

VIuli
Beginner
1,427 Views

As title says, when I took the processor out for cleaning I notice a little scratch on the back..

I m worried it will void my warranty..The cpu works just fine not overheating or other errors, works as it needs to be.

https://imageshack.com/i/pnt5yLjNj ImageShack - Best place for all of your image hosting and image sharing needs (also I think there is a little bit of thermal paste too up there on those two pads and I got rid of them after taking the picture)

0 Kudos
1 Reply
idata
Employee
566 Views

Vladonee: Thank you very much for joining the Intel® Processors communities.

 

 

In regard to your inquiry, every case is different and depending on the issue we will start an investigation in order to reach a resolution. Normally the way it works is that the warranty department, if the is unit under the 3 years of warranty, crates the RMA for you to send the processor to our depot, once the unit gets there it will be analyzed and a decision will be made if it can be replaced or not.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R
0 Kudos
Reply