Need help finding updated video drivers

[JSmit91]

I have an Acer Aspire 4280T. the drivers I have are from 4/21/2010 I've tried everything to update them. Games crash, freeze, lag because of the vid drivers. I've go to Acer site to see if they have newer drivers and all I see are the same ones, run a driver search from the diver window and it says they are the most up to date drivers. I've tried to run the driver search on here and it won' even run my java is up to date and I even tried it with no firewall still craps out. I'm pretty sure there are newer drivers that can work with it.

[JSmit91]

Forgot to add the OS Win 8.1

[Kevin_M_Intel]

Hi jsmith3805,

We are glad you joined our community. Please note that there is some information I would like to check about your system so can you please post your dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

[JSmit91]

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System Information------------------Time of this report: 3/17/2014, 12:52:54 Machine name: JADE-PC Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505) Language: English (Regional Setting: English)System Manufacturer: Acer System Model: Aspire 4820T BIOS: InsydeH2O Version V1.22 Processor: n/a Memory: 4096MB RAMAvailable OS Memory: 3766MB RAM Page File: 4200MB used, 3406MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.03.9600.16384 64bit Unicode

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DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.

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DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

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Display Devices--------------- Card name: Intel(R) HD Graphics Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics (Core i5) DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_03581025&REV_18 Display Memory: 1760 MB Dedicated Memory: 128 MB Shared Memory: 1632 MB Current Mode: 1366 x 768 (32 bit) (59Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: LGD028D Native Mode: 1366 x 768(p) (59.966Hz) Output Type: Internal Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32Driver File Version: 8.15.0010.2119 (English) Driver Version: 8.15.10.2119 DDI Version: 10 Feature Levels: 10.0,9.1 Driver Model: WDDM 1.1Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported by Graphics driverHybrid Graphics GPU: Not Applicable Power P-states: Not Applicable Driver Attributes: Final Retail Driver Date/Size: 4/21/2010 11:48:38, 6534144 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4306-11CF-D27B-5223B8C2C535} Vendor ID: 0x8086 Device ID: 0x0046 SubSys ID: 0x03581025 Revision ID: 0x0018 Driver Strong Name: oem11.inf:5f63e5349ded771f:iILKM0:8.15.10.2119:pci\ven_8086&dev_0046&subsys_03581025 Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY Vide...

[Kevin_M_Intel]

Thank you for the information.

Based on the report, It seems your system is running a first generation processor with win 8.1 Operating System. It is important to mention that the latest drivers we have for first generation Intel® Core processors are for Win 8 only.

My best recommendation is to contact the manufacture for them to provide the driver for Win 8.1 or you can try the driver for Win 8 (we do not recommend this but you can try).

You can also upgrade the BIOS in your system by getting it at this link:

http://us.acer.com/ac/en/US/content/drivers http://us.acer.com/ac/en/US/content/drivers