I have a problem with intel graphics hd 4000

JVázq1 · ‎10-05-2017

Hello! I can't connect to another screen with the HDMI port since a year or so. I tried to install the latest version of the drivers and the problem keeps happening. I use the same cable and TV with another lenovo laptop and have zero problems, but in this one it doesn't even recognize that I plugged the HDMI connector. I have no problems in ubuntu, so I'm fairly sure the intel driver in windows 10 is the problem

idata · ‎10-06-2017

Hello ssaron,

Thank you for contacting Intel® technical support. I will be more than happy to help you.

I understand that you are having issues with an HDMI connection in a computer with Intel® HD Graphics 4000 and Windows® 10.

Please let me know if you have tried in another HDMI ports, and if you are using splitters, docks, or any kind of adapters and converters.

To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

In the keyboard, press WinLogo key + R.
In the Run box please type dxdiag and hit Enter.
Click on Save All Information (save it in your desktop).
Please attach to this thread the TXT file with the report.

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Xavier A.

JVázq1 · ‎10-10-2017

I'm not using any converters or such, Xavier, and here I'm attaching the info of the file

------------------

System Information

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Time of this report: 10/10/2017, 16:32:52

Machine name: DESKTOP-ET5T33Q

Machine Id: {DBFE721B-B922-489E-86EC-0580F3A969BC}

Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.170906-1810)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: LENOVO

System Model: 20195

BIOS: InsydeH2O Version 03.72.246DCN97WW(V8.10)

Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz (4 CPUs), ~1.9GHz

Memory: 4096MB RAM

Available OS Memory: 3964MB RAM

Page File: 3828MB used, 1415MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.14393.0000 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_397717AA&REV_09

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: CMN1476

Native Mode: 1366 x 768(p) (60.010Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll

Driver File Version: 10.18.0010.4653 (English)

Driver Version: 10.18.10.4653

DDI Version: 11.2

Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 06/04/2017 07:00:00 p. m., 11158160 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4226-11CF-3766-7D19B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x397717AA

Revision ID: 0x0009

Driver Strong Name: oem39.inf:5f63e5341859ec8c:iIVBM_w10:10.18.10.4653:pci\ven_8086&dev_0166

Rank Of Driver: 00D12001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

...

idata · ‎10-13-2017

Hello ssaron,

Thank you for the information. In this case I would recommend to uninstall and delete the driver in your system, and then install the previous version of the driver for the Intel® HD Graphics 4000 controller. This way you can test again and see if the issue is fixed.

Please follow the steps below to uninstall the graphics driver:

On the keyboard, press WinLogo key + R, then type in devmgmt.msc
Expand the Display Adapters section.
Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
Right-click the Intel Graphics Driver and select Uninstall.
Select the check box Delete the driver software for this device.
Reboot the computer after uninstall process has finished.

Please follow these steps in order to update the graphics driver:

Download the graphics driver ZIP file: https://downloadmirror.intel.com/25977/eng/win64_153343.4425.zip
Unzip the file to a designated location or folder.
Right-click Windows Start icon and open Device Manager.
Click Yes when prompted for permission from User Account Control.
Expand the Display adapters section.
Right-click the Intel® graphics entry and select Update Driver Software.
Click "Browse my computer for driver software".
Click "Let me pick from a list of device drivers on my computer".
Click "Have Disk".
Click "Browse".
Access the designated location or folder, and access a folder called "Graphics".
Select the file called "igdlh64" or "igdlh".
Click Open, then click OK, and finally click Next. Drivers are now being installed.
Reboot your computer when prompted.

Regards,

Xavier A.

JVázq1 · ‎10-13-2017

Xavier thanks for your time man, but I'm afraid it's still not working with the procedure you recomended. Do you think it's worth trying with W10 or should I better downgrade to W8.1 where it worked fine? As I said, when I use a HDMI to VGA converter there's no problem with the port, and I can still use the hdmi on Ubuntu. I let you a nex Dx diag if you need it:

https://mega.nz/# !t0hgiKZD!hRtzJqwfN7wQWI35Vu2UoGCN0eD6BegF5dOemOJOaUg

Thanks again!

idata · ‎10-16-2017

Hello ssaron,

I am sorry to see that the issue is still happening. I would recommend then to try with the driver provided by the computer manufacturer, but after searching in the Lenovo™ website, I only found drivers supported up to Windows® 8.1: https://pcsupport.lenovo.com/no/en/products/laptops-and-netbooks/ideapad-s-series-netbooks/ideapad-s400-touch-notebook/downloads

If this is the case, it is very likely that the computer manufacturer is not providing support for this computer in Windows® 10, and this could be the cause of this issue.

Any way, I can recommend you to downgrade to Windows® 8.1 and try either with the driver from Lenovo™ or with the driver from Intel®. You mentioned that it worked fine with that version of Windows®, so I suppose you will not have any issue if you downgrade the operating system.

Regards,

Xavier A.

JVázq1 · ‎10-16-2017

Hello Xavier! Fortunately before I gave format to the hdd I tried a last resort. I did the procedure you told me with the HDMI connected at all moments. When I installed the driver it didn't work after the first reeboot, but i disconnected the hdmi and turned off the lap and then I connected it again and started the laptop. I don't know why, but it's working normally now! Thanks for the help man, and I hope Intel fixes the problem soon so I can go back to the newest drivers

idata · ‎10-20-2017

Hello ssaron,

Well, I am glad that you were able to find a solution to the issue.

If you need further assistance, please do not hesitate in posting a new thread.

Regards,

Xavier A.

tbalc · ‎10-06-2017

hello my friend. i have a smilliar problem too. i've graphics hd 4000 too. i suppose this hardware is not supported with win10. try the following things but most probably these will produce other problem.

if u have not lastest driver software update it. else try those:

1- open start menu

2- write control panel and open device manager

3- expand display adapter and right-click on intel and click update driver software

4- scan computer for driver and click on selecting from list option.

5- select "show compatible drivers" and find last updating. (check the date at right side)

6- than select and click next. screen will be gone and fix maybe. sorry for my english

feedback please

JVázq1 · ‎10-10-2017

Hello tahirbalci, I tried to use your method but I couldn't get it to work... If no one can help me then I'll have to go back to W7