Carte graphique FIFA18

[NTrao]

Bonjour

Je vous adresse se message pour solliciter votre aide, j'ai installer mon jeu que je viens d'acheter sur mon pc HP Probook intel core I5. En effet le jeu devrais passer sans souci sur mon pc. Mais lorsque je joue arriver un moment le jeu se fige et l'on me dit que la carte graphique n'est pas à jour, pourtant j'ai fais la mise à jour le 05/10/2017 de la carte graphique. Donc j'aimerai beaucoup que vous m'aidiez s'il vous plaît.

Merci cordialement Mr Traore Noel

[idata]

Hello Noel.traore,

Thank you for contacting Intel® technical support. I will be more than happy to help you. And I do apologize for the inconvenience, but the official support is provided in English language only.I understand that you are having issues with the game FIFA 18, that it freezes and requests to update the graphics driver, and that this happens even after you updated the driver to a version released on May 10, 2017.To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop).
4. Open the report.
5. Copy all the information (Ctrl+C) and paste it here (Ctrl+V) so I can take a look.

Regards,Xavier A.

[NTrao]

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System Information

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Time of this report: 10/6/2017, 20:48:28

Machine name: LP-CPG-20

Operating System: Windows 10 Entreprise 64-bit (10.0, Build 10240) (10240.th1.150709-1700)

Language: French (Regional Setting: French)

System Manufacturer: HP

System Model: HP ProBook 450 G3

BIOS: N78 Ver. 01.12

Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8088MB RAM

Page File: 3216MB used, 19871MB available

Windows Dir: C:\Windows

DirectX Version: 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10240.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 520

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_8101103C&REV_07

Display Memory: 4172 MB

Dedicated Memory: 128 MB

Shared Memory: 4044 MB

Current Mode: 1280 x 1024 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: HP L1710

Monitor Id: HWP26EB

Native Mode: 1280 x 1024(p) (60.020Hz)

Output Type: Displayport External

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

Driver File Version: 22.20.0016.4771 (English)

Driver Version: 22.20.16.4771

DDI Version: 12

Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 2.0

Graphics Preemption: Triangle

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 8/22/2017 16:32:38, 59869552 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-5A56-11CF-2F61-11A1BCC2DB35}

Vendor ID: 0x8086

Device ID: 0x1916

SubSys ID: 0x8101103C

Revision ID: 0x0007

Driver Strong Name: oem37.inf:5f63e534f36b7c6d:iSKLD_w10:22.20.16.4771:pci\ven_8086&dev_1916

Rank Of Driver: 00D12001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY V...

[NTrao]

Voilà

[idata]

Hello Noel.traore,

Thank you for the information. I see that the Intel® HD Graphics 520 driver in your system is up-to-date, and that the issue seems to be related to this update.I suggest removing the driver that you currently have, and then installing the driver version that was released before that last version.Please follow the steps below to uninstall the graphics driver:

1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
2. Expand the Display Adapters section.
3. Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
4. Right-click the Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after uninstall process has finished.

After this, please follow these steps in order to downgrade the graphics driver:

1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/26836/eng/win64_154519.4678.zip
2. Unzip the file to a designated location or folder.
3. Right-click Windows Start icon and open Device Manager.
4. Click Yes when prompted for permission from User Account Control.
5. Expand the Display adapters section.
6. Right-click the Intel® graphics entry and select Update Driver Software.
7. Click "Browse my computer for driver software".
8. Click "Let me pick from a list of device drivers on my computer".
9. Click "Have Disk".
10. Click "Browse".
11. Access the designated location or folder, and access a folder called "Graphics".
12. Select the file called "igdlh64" or "igdlh".
13. Click Open, then click OK, and finally click Next. Drivers are now being installed.
14. Reboot your computer when prompted.

And let me know if you have any issues during the installation.Regards,Xavier A.

[NTrao]

Bonjour Mr Xavier

Merci beaucoup pour votre aide précieuse. Rien à signaler au niveau de l'installation tous c'est bien passé et le problème a été résolu, toutefois un autre problème subsiste.

En effet quand l'on joue la vitesse de jeu est lente le jeu est ralenti et cela n'est pas dû au réglage du jeu. Je voulais vous demander si ma carte graphique n'est pas fais pour ce jeu, si non je le désinstallerai

Merci encore

[idata]

Hello Noel.traore,

After doing an automatic translation to your previous post, I understand that you are no facing some issues with a game, and you want to see if your Intel® HD Graphics 520 controller is compatible. In order to check if it is compatible, please let me know the name of the game.I believe that you also mentioned the possibility of uninstalling the graphics card. The Intel® HD Graphics 520 controller is already a part of the processor, and it cannot be physically uninstalled. If you mean only the driver, you can uninstall it easily with the same steps above, but this will most likely decrease the graphics performance of your system.Regards,Xavier A.

[idata]

Hello again Noel.traore,

I am sorry, but I was lost in translation. I thought that you meant that are now having issues with another game.If you mean the same game, I have checked in https://gameplay.intel.com/ but there is not compatibility information for "FIFA 18" and the Intel® Core™ i5-6200U processor. You can confirm this in the next link: https://gameplay.intel.com/en-us/GameSelectedCPUSearch/Index/671146I have also looked for the required specifications to run this game, and there is no mention of any Intel® HD Graphics controller. Please follow this link to check the requirements yourself: https://www.easports.com/fifa/news/2017/fifa-18-pc-specsRegards,Xavier A.

[idata]

Hello Noel.traore,

I was checking your case and would like to know if you need further assistance. If so, please do not hesitate in replying back.Regards,Xavier A.

[NTrao]

Bonsoir Mr Xavier

Merci pour votre aide mais finalement j'ai désinstallé le jeu puisque rien ne marchait le jeu était très lent.

Merci encore pour votre aide

[idata]

Hello Noel.traore,

You are welcome, and I am sorry to see that we could not find a solution for the issue.Still, if you need further assistance, please do not hesitate in posting a new thread.Regards,Xavier A.

[NTrao]

Merci encore M. Xavier A. Ne vous inquiétez pas si j'ai encore besoin d'aide je posterai a nouveau un sujet

Cordialement