Updating Graphics Driver

JChar9 · ‎04-19-2016

I need to update my graphics driver. Info center says I have HD Graphics 4600, Driver version 10.18.10.3977. All attempts to update thus far have failed. I want to know specifically what to do to remedy this situation. Thanks.

idata · ‎04-21-2016

Hi charjl,

I would be glad to help you. Please send to me the results of our test Intel® System Support Utility

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Note:

How to attach a file

Click reply

On upper right corner click Use advanced editor

Lower right section click Attach

Regards,

Mike C

JChar9 · ‎04-23-2016

Thanks. Here are the results

Operating System: Microsoft Windows 8.1(6.3.9600 Build 9600)

Physical Memory (Installed): 8 GB

Processor : Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz

System Type: x64-based PC

Display Adapter(s): Intel(R) HD Graphics 4600 10.18.10.3977

NVIDIA GeForce GTX 965M 10.18.13.6472

System Manufacturer: Alienware

System Model: Alienware 15

Network Adapter(s): Bluetooth Device (Personal Area Network) 6.3.9600.17931

Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) 8.1.0.23

Killer Wireless-n/a/ac 1525 Wireless Network Adapter 11.0.0.400

Disk(s): WDC WD10JPVX-75JC3T0 762.71 GB (available) 6.3.9600.18203

idata · ‎04-25-2016

Hi charjl,

I noted your system has hybrid graphics on your laptop. It is necessary to install the latest BIOS, chipset driver and the latest graphics driver for Intel® HD 4600 and NVIDIA GeForce GTX 965M.

Pre-build systems such as your Alienware 15 comes with customized drivers by your pc manufacturer. Our generic drivers available in our website might not work in your system.

I suggest you to install the latest driver provided with Dell support website.

http://www.dell.com/support/home/us/en/04/product-support/product/alienware-15/drivers/simple# SimpleDrivers http://www.dell.com/support/home/us/en/04/product-support/product/alienware-15/drivers/simple# SimpleDrivers

From this Intel® link, you can find our latest generic driver.

Version: 15.40.18.4380

https://downloadcenter.intel.com/download/25860/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/25860/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496

Regards,

Mike C

idata · ‎05-02-2016

Hi charjl,

I am following your case. Let me know if you need further assistance.

Mike C