Display driver stopped responding and has recored- can't find solution

[RGold2]

Most people who have written about this issue have received the suggestion that they update the driver. I've done this by downloading and installing the latest version of the driver from the Dell website. Unfortunately, the problem continues. Are there other courses of action? I'd really like to fix this annoying problem.

[idata]

Hello, ritagoldberg:

Thank you for contacting the Intel Communities.I would like to gather some information from your system.Please download and run this utility, the attach the report to your answer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-UtilityAdditionally, I would like you to check this chart and fill it out with the scenario you are encountering with: /thread/77761 https://communities.intel.com/thread/77761I look forward to hearing from you.Regards,Esteban C

[idata]

Hello, ritagoldberg:

I was checking this thread and I would like to know if there is any update regarding the information requested previously.I look forward to hearing from you.Regards,Esteban C

[Allan_J_Intel1]

If you own an Intel 4th, 5th and 6th generation processor graphics, please try the driver linked below:

https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Thanks.

[idata]

Hello, ritagoldberg:

Thought I would just check in and find out if you were able to test the driver mentioned above.I look forward to hearing from you.Regards,Esteban C

[idata]

Hello, ritagoldberg :

I would like to double check if you were able to test the recommended drivers from my peer if compatible with your system.

If not, please provide me with the Intel® System Support Utility report requested above, that would be to find the possible drivers to be used in your system.

How can you get that report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility-Scan your system with the utility-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

I look forward to hearing from you.

Regards,

Esteban C

[idata]

Hey, ritagoldberg:

I was wondering if you were able to get this issue fixed?Please let me know 🙂Thanks,Esteban C